“互联网+”母婴居家护理服务中的安全管理实践  

Security management practices in the"Internet+"maternal and infant home care services

作　　者：李雅岑[1] 刘宁宁 肖云霞[1] 张乐 冯素文[1] LI Yacen;LIU Ningning;XIAO Yunxia;ZHANG Le;FENG Suwen(Nursing Department,Women's Hospital,School of Medicine Zhejiang University,Hangzhou,310006,China)

机构地区：[1]浙江大学医学院附属妇产科医院护理部,杭州市310006

出　　处：《中国护理管理》2023年第7期984-988,共5页Chinese Nursing Management

基　　金：2023年浙江省医药卫生科技计划(2023KY820);浙江大学2022年省教育厅一般科研项目(Y202249564)。

摘　　要：目的:探索“互联网+”母婴居家护理服务中的安全管理方法,为“互联网+护理服务”的安全开展提供借鉴。方法:通过建立互联网管理架构、制定制度流程、开展人员培训、规范服务过程、进行物品耗材智能管理、依托信息化技术制定并实施母婴居家护理服务中的安全管理策略。结果:我院2022年3月至2023年3月共开展母婴居家护理服务项目16项,提供母婴居家护理服务2679次,未发生护理不良事件,服务满意率为99.25%,服务复购率平均为29.43%。结论:针对母婴居家护理服务安全管理难点制定相应安全管理策略,可为母婴提供安全、高质量护理服务,为全国各地医疗机构开展及完善“互联网+”母婴居家护理服务安全管理工作提供参考。Objective:To explore security management methods in the"Internet+"maternal and infant home care services,and provide reference for security development of"Internet+nursing service".Methods:We proposed security management strategies from the perspective of establishing of an internet security management group,formulating procedural regulations,conducting personnel training,standardizing service processes,intelligent management of material resources.Results:Over a one-year period from March 2022 to March 2023,our hospital carried out a total of 16 projects of"Internet+"maternal and infant home care,providing a total of 2679 services.No adverse events occurred during the delivery of these services,resulting in a satisfaction rate of 99.25%and a repeat purchase rate of 29.43%.Conclusion:By analyzing security management difficulties of maternal and infant home care services from multiple dimensions and developing corresponding security management strategies,this study will help offer safe and high-quality nursing services to mothers and infants and provide a reference for medical institutions across China in order to conduct and improve the security management of"Internet+"home care services for mothers and infants.

关 键 词：“互联网+” 母婴 居家护理服务 安全管理 

分 类 号：R47[医药卫生—护理学] R197[医药卫生—临床医学]