医疗设备保修全流程数字化管理研究  

Research on the whole process digital management of medical equipment warranty

作　　者：赵盼 徐恒 王岩[2] 赵国 张怀莹 邓志菲 ZHAO Pan;XU Heng;WANG Yan(Department of Medical Engineering,National Center for Children’s Health,Beijing Children’Hospital,Capital Medical University,Beijing 100045,China;不详)

机构地区：[1]国家儿童医学中心首都医科大学附属北京儿童医院医学工程处,北京100045 [2]国家儿童医学中心首都医科大学附属北京儿童医院康复科,北京100045

出　　处：《中国医学装备》2023年第8期147-151,共5页China Medical Equipment

摘　　要：目的:探索医疗设备保修全流程数字化管理,解决医疗设备保修时机和时长、费用控制、信息共享及过程质量控制中存在的问题。方法:基于现代通信技术和物联网(IoT)技术,采用信息感知技术、数据管理与分析技术和全生命周期工程应用技术,设计包括感知获取层、集成处理层、业务应用层和质量管控层的医疗设备保修全流程数字化管理系统,建立贯穿医疗设备保修全流程的信息流和数据流,将医疗设备保修全流程分为保修服务论证、服务商选择与评估、保修服务过程控制和保修服务后评估4个阶段,并在每个阶段探讨其主要研究内容和方法。结果:医疗设备保修全流程数字化管理改变了设备保修采购决策无数据技术支撑,保修实施过程缺少质量控制和保修后无评估的系统性问题,提高了医学装备管理部门的信息化管理水平与工作效率。结论:医院医疗设备保修全流程数字化管理系统能够收集医疗设备保修数据,预测设备故障,优化备件库存,减少停机时长,降低保修费用。Objective:To explore the digital management of the whole process of medical equipment warranty to solve the problems in equipment warranty timing and duration,cost control,information sharing and process quality control.Methods:Based on modern communication technology and the Internet of Things technology,using information perception technology,data management and analysis technology,and full lifecycle engineering application technology,a digital management system for the whole process of medical equipment warranty was designed,including perception acquisition layer,integrated processing layer,business application layer,and quality control layer.The information flow and data flow throughout the whole process of medical equipment warranty were established,and the whole process of medical equipment warranty was divided into four stages including warranty service demonstration,service provider selection and evaluation,warranty service process control and warranty service post-evaluation,and the main research content and methods in each stage were discussed.Results:The whole process digital management of medical equipment warranty had changed the lack of data technology support in equipment warranty procurement decisions,as well as the absence of systematic issues of quality control during the warranty implementation and postwarranty evaluation,which had improved the information management level and work efficiency of medical equipment management departments.Conclusion:The whole-process digital management system of medical equipment warranty in hospitals can collect medical equipment warranty data,predict equipment failures,optimize spare parts inventory,reduce downtime and reduce warranty costs.

关 键 词：医疗设备 保修服务 全流程管理 数字化管理 物联网(IoT) 

分 类 号：R197.324[医药卫生—卫生事业管理]