Construction of a New Model of Contactless Medical Services for Outpatients Based on the Project-Achieving Quality Control Circle  

作　　者：Shuang Chen Zhihong Gao Xiaoxia Huang Zhiqin Yin 

机构地区：[1]Neonatal Intensive Care Unit 182 Ward,The First Affiliated Hospital of Wenzhou Medical University,Wenzhou 325015,Zhejiang Province,China [2]Information Department,The First Affiliated Hospital of Wenzhou Medical University,Wenzhou 325015,Zhejiang Province,China [3]College of Nursing,Wenzhou Medical University,Wenzhou 325015,Zhejiang Province,China

出　　处：《Journal of Clinical and Nursing Research》2023年第4期29-37,共9页临床护理研究（英文）

摘　　要：Objective: To carry out empirical research on the role of project-achieving quality control circle (QCC) in constructing a new model of contactless medical service for outpatients. Methods: A QCC, consisting of information office members from a grade A tertiary hospital in Wenzhou, was established to conduct a research project with the theme “Constructing a new model of contactless medical service based on outpatients’ experience.” According to the ten steps and PDCA cycle, an analysis was carried out before and after the QCC activities, focusing on improving pre-consultation services, providing steward-like services, and facilitating post-consultation management. Results: After the QCC activities, the mobile appointment rate, missed appointment rate, the proportion of smart check-ins, and the average check-in time were 55.68%, 4.02%, 39.75%, and 8.24 ± 3.66 min, respectively;in contrast, before the activities, they were 32.00%, 7.88%, 0.00%, and 14.96 ± 4.98 min, respectively;the difference between the two groups was statistically significant (χ2 = 3480.112, 4994.496;Fisher’s exact probability = 963788.570;t = 5.323, P < 0.001). Many experts have also visited the hospital to learn about this system, thus rendering social and economic benefits. Conclusion: Project-achieving QCC activities are suitable for complex situations, such as constructing a new model of contactless medical service, and can significantly improve outpatient service quality, enhance patients’ experience, and improve the abilities of circle members.

关 键 词：Quality control circle Project-achieving Outpatient Contactless medical service Patient experience 

分 类 号：R47[医药卫生—护理学]