基于服务设计的数字化内涝救灾系统设计  

DIGITAL WATERLOGGING DISASTER RELIEF SYSTEM DESIGN BASED ON SERVICE DESIGN

作　　者：李君华[1] 沈柯宇 周应斌[1] 

机构地区：[1]武汉工程大学艺术设计学院

出　　处：《设计》2023年第16期62-65,共4页Design

摘　　要：研究如何有效提高救灾过程中各方参与者沟通效率,使内涝发生后可以开展高效、高质量的救援为目的。使用用户画像与用户旅程地图等方式分析用户的实际痛点,并通过服务蓝图、服务框架构建了服务系统。文章提供了一套灾害发生前后的全流程服务系统,灾前为居民建立救灾档案,为灾后提供人性化服务,还提升了救援速度与社区的灾害管理效率。这套服务系统可以有效提高灾害时居民的生存率与灾后的生活质量。Study how to effectively improve the communication efficiency of all participants in the disaster relief process,so that after waterlogging,we can carry out efficient and high-quality rescue.The actual pain points of users are analyzed by means of user portrait and user journey map,and the service system is constructed through service blueprint,service framework and service can-vas.This paper provides a set of whole process service system before and after the disaster.It establishes disaster relief files for residents before the disaster,provides humanized services for people after the disaster,and improves the rescue speed and the disaster management efficiency of the community.This service system can effectively improve the survival rate of residents during disasters and the quality of life after disasters.

关 键 词：服务设计 数字化 内涝 服务画布 服务框架 服务系统 效率 

分 类 号：TP391.9[自动化与计算机技术—计算机应用技术]