护理人员共情疲劳管理质量评价指标的研究进展  

Research progress on quality evaluation index of empathy fatigue management of nursing staff

作　　者：王燕(综述)[1] 邓宁(审校)[1] WANG Yan;DENG Ning(Second Affiliated Hospital of Tianjin University of Traditional Chinese Medicine,Tianjin 300250,China)

机构地区：[1]天津中医药大学第二附属医院,天津300250

出　　处：《现代医药卫生》2023年第17期2982-2985,共4页Journal of Modern Medicine & Health

基　　金：天津市卫生健康科技项目(RC20177)。

摘　　要：该文基于结构-过程-结果三维质量评价模式,对护理人员共情疲劳管理质量评价指标进行综述。结构指标包括工作环境、知识与技术、制度与政策支持;过程指标包括共情疲劳评估、共情疲劳干预与监测;结果指标包括生活质量和心理健康、工作满意度和离职率,以期为构建护理人员共情疲劳管理质量评价指标体系提供参考,进而提高护理人员共情能力。Based on the three-dimensional quality evaluation model of structure-process result,this pa-per reviewed the evaluation indexes of nursing staff empathy fatigue management quality.The structural indi-cators mainly include working environment,knowledge and technology,system and policy support.The process indicators include empathy fatigue assessment,empathy fatigue intervention and monitoring.The re-sults indexes included quality of life,mental health,job satisfaction and turnover rate,so as to provide refer-ence for the construction of evaluation index system of nursing staff empathy fatigue management quality,and then improve the ability of nursing staff empathy.

关 键 词：护理人员 共情疲劳 质量评价指标 综述 

分 类 号：R192.6[医药卫生—卫生事业管理]