出院患者回访预约一体化闭环管理模式构建与应用  

Construction and Application of Integrated Closed-Loop Management Model for Return Visit and Appointment of Discharged Patients

作　　者：梁艺琼[1] 朱新青[1] 曾雪玲[1] 彭捷 张仕珍 LIANG Yiqiong;ZHU Xinqing;ZENG Xueling(Yulin First People's Hospital,Yulin,Guangxi,537000,China)

机构地区：[1]玉林市第一人民医院,广西玉林537000

出　　处：《中国卫生质量管理》2023年第9期58-62,66,共6页Chinese Health Quality Management

基　　金：玉林市科学研究与技术开放计划项目(编号:玉市科20212221)。

摘　　要：出院患者回访预约一体化管理有利于提升医疗服务的连续性。某院依托信息技术,以出院患者为中心,以回访预约服务部为架构,以回访预约管理平台为基础,以各疾病类别专职回访护士为核心,建立了“集中管理、专职回访、健康指导、诊前预约、诊后管理”的出院患者回访预约一体化闭环管理模式,提高了出院患者回访成功率,促进了患者规范复诊,提高了患者满意度。Relying on information technology,a hospital had established an integrated closed-loop management mode for the return visit and appointment of discharged patients,with the discharged patients as the center,the return visit and appointment service department as the structure,the return visit and appointment management platform as the basis,and the full-time return visit nurses of various disease categories as the core,which included"centralized management,full-time return visit,health guidance,pre-diagnosis appointment and post-diagnosis management".It had improved the success rate of the return visit of discharged patients,promoted standardized return visit and improved patient satisfaction.

关 键 词：出院患者 回访 复诊预约 一体化管理 闭环管理 

分 类 号：R197.323[医药卫生—卫生事业管理]