公立医院老年志愿者服务管理模式的探讨  

Discussion on the Management Model of Geriatric Volunteer Service in Public Hospitals

作　　者：吴昱[1] 程洁[1] 刘友军[1] WU Yu;CHENG Jie;LIU Youjun(Mass Work Department,Shanghai First People's Hospital,Shanghai,200080 China)

机构地区：[1]上海市第一人民医院群众工作处,上海200080

出　　处：《中国卫生产业》2023年第14期227-231,共5页China Health Industry

摘　　要：针对公立医院老年志愿者参加志愿服务现状,运用数据分析法和访谈法,汇总相关不足及其影响因素。现阶段公立医院退休职工参加老年志愿服务动力、志愿服务时长、志愿服务管理能力处于较低水平,其中社会家庭因素、服务保障体系、志愿服务氛围是影响公立医院退休志愿服务参与率的主要因素。通过规范公立医院老年志愿者服务管理,优化供需对应,创新服务管理模式,加大宣传力度,提高公立医院老年志愿服务参与率。For the current situation of elderly volunteers'participation in volunteer service in public hospitals,data analysis method and interview method are used to summarize the relevant deficiencies and their influencing factors.At this stage,the motivation of retired public hospital workers to participate in senior volunteer service,volunteer service hours,and volunteer service management ability are at a low level,in which social and family factors,service guarantee system,and volunteer service atmosphere are the main factors affecting the participation rate of retired volunteer service in public hospitals.By standardizing the management of elderly volunteer services in public hospitals,optimizing the correspondence between supply and demand,innovating the service management mode,and increasing publicity,the participation rate of elderly volunteer services in public hospitals can be improved.

关 键 词：老年志愿者 志愿服务管理体系 志愿服务需求 志愿服务参与度 志愿服务影响因素 

分 类 号：R19[医药卫生—卫生事业管理]