论消费者反悔权于教育培训合同纠纷的适用  

On the Application of Consumer’s Right of Retraction in Disputes over Education and Training Contracts

作　　者：程铭 程留仓 Cheng Ming;Cheng Liucang(Nanjing University,Nanjing,Jiangsu 210008,China;Jiaozuo University,Jiaozuo,Henan 454000,China)

机构地区：[1]南京大学,江苏南京210008 [2]焦作大学,河南焦作454000

出　　处：《漯河职业技术学院学报》2023年第5期66-70,共5页Journal of Luohe Vocational Technical College

摘　　要：《消费者权益保护法》第25条设立了消费者反悔权:“经营者采用网络、电视、电话、邮购等方式销售商品,消费者有权自收到商品之日起七日内退货,且无需说明理由……”,其中对“等”购买方式的解释能否包括教育培训机构进入学校推广、通过网络推销等销售方式存在争议。在实践中,教育培训课程常通过推销手段使本没有消费欲望的消费者冲动购买,一旦购买却很难退款,对消费者的保护宗旨不能如立法者的意愿所实现。以《民法典》为维权依据给消费者带来了实体和程序上的阻碍,在分析教育培训合同纠纷属于《消费者权益保护法》调整范围的基础上,得出其有适用消费者反悔权的可能性的结论。Article 25 of Law of the People’s Republic of China on the Protection Consumer Rights and Interests establishes consumers’right of retraction.It says:“where business operators sell goods via the Internet,or by television,telephone,mail order,etc.,consumers are entitled to return the goods within seven days upon receipt thereof and are not required to provide reasons....”Among them,there is a dispute whether the explanation of“other purchase means”can include such sales methods as education and training institutions’promotion into schools and sales through the Internet.In practice,education and training institutions often make consumers who originally have no desire to consume impulsive purchasers by using marketing methods.It is difficult to refund once purchased,and the purpose of protecting consumers cannot be achieved as the legislators wishes.Taking the Civil Code of the People’s Republic of China as the basis of rights protection has brought substantial and procedural obstacles to consumers.On the basis of analyzing the disputes of education and training contracts are within the scope of the adjustment of the Consumer Protection Law,the paper draws the conclusion that it is possible to apply consumers’right of retraction.

关 键 词：消费者反悔权 教育培训合同 消费者 权益保护 

分 类 号：D923.8[政治法律—民商法学]