VoIP技术及其与Call Center的融合解析  

VoIP Technology and Its Integration with Call Center

作　　者：夏必东 XIA Bidong(Beijing Datang Gaohong Data Network Technology Co.,Ltd.,Beijing 100195,China)

机构地区：[1]北京大唐高鸿数据网络技术有限公司,北京100195

出　　处：《通信电源技术》2023年第17期129-131,共3页Telecom Power Technology

摘　　要：IP的语音传输(Voice over Internet Protocol,VoIP)技术是一种基于网络的语音技术,它可以将语音信号转换成数据流,并在互联网上传输。VoIP技术与Call Center的融合使用户在通话时能更加方便、快捷地使用互联网,节省时间和费用,实现语音信号与数据流的同时传输,提高通话质量和效率。同时,技术融合可以解决传统呼叫中心面临的一些挑战,如服务质量下降、成本上升等问题。Voice over Internet Protocol(VoIP)technology is a network-based voice technology,which can convert voice signals into data streams and transmit them on the Internet.The integration of VoIP technology and Call Center enables users to use the Internet more conveniently and quickly,saving time and expenses.The integration of the two can realize the simultaneous transmission of voice stream and data stream,and improve the call quality and efficiency.At the same time,technology convergence can solve some challenges faced by traditional call centers,such as declining service quality and rising costs.

关 键 词：基于IP的语音传输(VoIP)技术 Call Center 语音信号 数据流 

分 类 号：TN91[电子电信—通信与信息系统]