柔性理念下城市社区冲突的建设性转化路径——基于A市老旧小区改造的案例研究  

The Constructive Transformation Path of Urban Community Conflict Under the Flexible Concept:Based on the Case Study of the Reconstruction of the Old Residential District in A City

作　　者：李宇环[1,2] 刘晓霞 于鹏 LI Yuhuan;LIU Xiaoxia;YU Peng

机构地区：[1]中央财经大学政府管理学院,北京100081 [2]清华大学公共管理学院中国应急管理研究基地,北京100084

出　　处：《城市发展研究》2023年第8期126-132,共7页Urban Development Studies

摘　　要：诉求复杂多元、矛盾纠纷频发是常见的城市基层社会样态。虽然现行社区冲突协商实践已逐步发展出严密的规则程序与完备的结构安排,但在冲突治理理念上多聚焦于冲突的破坏性而忽视其潜在的建设性功能,在治理策略上多倚靠技术性工具而忽视情感治理的补充作用。基于建设性冲突理论,选取A市城市更新改造中的5个典型案例作为分析对象,探究如何通过情感治理引导社区矛盾纠纷从破坏性向建设性转化,分析冲突建设性功能的产生条件与作用机制。研究发现:社会资本、信息沟通、关键群体是促进社区冲突建设性转化的重要因素,三者通过情感认同、情感交融、情感驱动的柔性治理方式提升了基层治理效能。Complex appeals and contradictions are common urban grassroots social patterns.As the current practice of community dispute mediation focuses on the destructive conflict and ignores the potential construction function in terms of governance philosophy,and relies on technical tools and ignores the complementary role of emotional governance,although community negotiation procedures have gradually developed complete structural arrangements and rules,the phenomenon of"negotiation failure"is still common.Based on the theory of constructive conflict,this paper selects five residential districts as typical cases to explore how to promote the transformation of community conflicts from destructive to constructive through"emotional"governance.It is found that emotional governance in the practice of community conflict governance mainly promotes the transformation of community conflict into constructive conflict through three dimensions:emotional identification,emotional integration and emotional drive.Based on this conclusion,this paper provides some suggestions to promote the constructive transformation of community conflicts.

关 键 词：基层治理 建设性冲突 城市社区冲突 情感治理 

分 类 号：C669[社会学]