人机协同增强型商务信息管理决策采用的心理机制——自我决定理论视角  

Psychological mechanisms underlying adopting human-machine collaboration in augmented managerial decision-making:A perspective of Self-Determination Theory

作　　者：黄敏学[1,2] 刘远 HUANG Min-xue;LIU Yuan(Research Center for Marketing Engineering and Innovation of China,Wuhan University,Wuhan 430072,China;School of Economics and Management,Wuhan University,Wuhan 430072,China)

机构地区：[1]武汉大学中国营销工程与创新研究中心,武汉430072 [2]武汉大学经济与管理学院,武汉430072

出　　处：《心理科学进展》2023年第11期1981-1993,共13页Advances in Psychological Science

基　　金：国家自然科学基金项目(72132008)资助。

摘　　要：随着数据科学和认知智能等新技术的发展,人机协同的增强型商务信息管理决策逐渐成为组织决策的主流方式,它的潜在优势也引起了众多实践者和研究者的高度关注。相较于传统的以管理者为中心的组织决策范式,人机协同决策范式意味着曾经作为工具的机器演变成为了与管理者具有平等地位和同等决策权力的队友。对于管理者而言,机器这一重要角色的转变弱化了管理者自身在决策过程中的重要性,甚至导致管理者对人机协同决策产生潜在抵制行为。为了解决这一关键问题,本研究从自我决定理论出发,系统地优化人机协同增强型商务信息管理决策模式和功能的设计,增加管理者对其“造”(技术就绪度)和“用”(技术接受模型)的感知,以满足管理者的自我决定需要,从而提高管理者对人机协同增强型商务信息管理决策的采纳意愿。With the advent of novel technologies,including data science and cognitive intelligence,business information managerial decision-making enhanced by human-machine collaboration has progressively developed into the mainstream form of organizational decision-making.Further,its potential advantages have garnered significant attention from many practitioners and researchers.In contrast to the traditional manager-centered paradigm of organizational decision-making,the paradigm of human-machine collaborative decision-making enables the machine,once a tool,to evolve into a team-mate with equal status and decision-making power as the manager.For managers,the transformation in the crucial role of machines erodes the importance of managers in the decision-making process,resulting in potential resistance to humanmachine collaborative decision-making.To resolve this vital issue,this study systematically optimizes the design of decision-making modes and functions in augmented business information management with human-machine collaboration from the perspective of self-determination theory.The aim is to increase managers’perception of their“creation”(Technology Readiness Index)and“use”(Technology Acceptance Model)to fulfill their self-determination needs,thereby improving their willingness to adopt augmented business information decision-making with human-machine collaboration.

关 键 词：自我决定理论 技术就绪度 技术接受模型 人机协同增强型 

分 类 号：B849[哲学宗教—应用心理学] C93[哲学宗教—心理学]