“互联网+”背景下公立医院满意度信息化建设  

Informatization Construction of Satisfaction in Public Hospitals under the Background of“Internet+”

作　　者：陈建 闫鹏飞 朱修明[1] 林怡[1] CHEN Jian;YAN Peng-fei;ZHU Xiu-ming;LIN Yi(Civilization office,Huashan Hospital Fudan University,Shanghai 200040,China)

机构地区：[1]复旦大学附属华山医院精神文明办,上海市200040

出　　处：《现代医院管理》2023年第5期91-94,共4页Modern Hospital Management

基　　金：复旦大学上海医学院2022年度医学人文和思政调研课题(SYSZ2202)。

摘　　要：随着现代网络发展、信息化能级提升,医院规模不断扩大,科室逐步细分,多院区协同化管理,对患者满意度测评的科学化、精细化及规范化提出了更好的要求。在此背景下,复旦大学附属华山医院建立了问卷填写、数据采集和数据反馈一体化的电子满意度系统,达到了降低运营成本、提升工作效率、提高部门协同能力等效果,对医院改善服务起到了一定的作用,对综合性医院患者满意度建设的发展具有借鉴作用。With the development of modern network and the upgrading of informatization level,the scale of hospitals continues to expand,the departments are gradually subdivided,and the multi-district hospital collaborative management puts forward better requirements for the scientific,refined and standardized evaluation of patient satisfaction.In this context,Huashan Hospital Affiliated to Fudan University has established an electronic satisfaction system integrating questionnaire filling,data collection and data feedback,which has achieved the effect of reducing operating costs,and improving work efficiency and departmental collaboration ability,etc.It has played a certain role in improving hospital services,and has a reference role for the development of patient satisfaction construction in comprehensive hospitals.

关 键 词：信息化 满意度 互联网+ 公立医院 

分 类 号：R197[医药卫生—卫生事业管理]