价值共创理论下公共档案馆创新服务研究  

Research on innovative service of public archives under value co-creation theory

作　　者：刘明敏 徐海静[1] Liu Mingmin;Xu Haijing(School of Information Management,Heilongjiang University,Harbin 150000)

机构地区：[1]黑龙江大学信息管理学院,哈尔滨150000

出　　处：《山西档案》2023年第3期80-86,共7页Shanxi Archives

摘　　要：档案馆是公共文化服务部门的重要机构之一,更好的发挥出自身文化价值,创造出符合人们需求的服务产品,是档案馆的一个重要目标。本文采用文献调研法研究了价值共创理论引导下公共档案馆服务理念发生了注重档案利用者的档案利用需求、注重档案用户体验等变化。探讨了公共档案馆通过文化空间价值共创、档案信息资源价值共创、互动体验式文化创意产品价值共创、档案信息安全价值共创等实现新型创意服务。Archives is one of the important institutions in the public cultural service sector.It is an important goal of archives to better play their own cultural values and create service products that meet people's needs.This paper uses the method of literature research to study the changes in the service concept of public archives under the guidance of value co-creation theory,such as paying attention to the needs of archives users and paying attention to the user experience of archives.This paper discusses how public archives can realize new creative services by co-creating cultural space value,interactive experiential cultural creative product value,archival information resource value and archival information security value.

关 键 词：价值共创 公共档案馆 创新服务 

分 类 号：G270[文化科学—档案学]