客户自助服务平台助力营销服务数字化转型  

Customer Self-service Platform Enables Digital Transformation of Marketing Services

作　　者：张金平 刘瑛 黄涛 戴秀东 ZHANG Jin-ping;LIU Ying;HUANG Tao;DAI Xiu-dong(Shanxi Taigang Stainless Steel Co.,Ltd,Shanxi Taiyuan 030003)

机构地区：[1]山西太钢不锈钢股份有限公司,山西太原030003

出　　处：《中国质量》2023年第12期94-97,共4页China Quality

摘　　要：客户自助服务平台实现供应链上下游企业间的数据实时共享、业务高效协同,客户可缩短90%等待时间,全面改善客户服务,提升客户体验。该平台将质保书电子化以及引入电子签章,使合同文本电子化,预计每年可节约大量耗材及邮递费用。The customer self-service platform realizes real-time data sharing and efficient business collaboration between upstream and downstream enterprises in the supply chain,shortening the waiting time by 90%,comprehensively improving customer service and enhancing customer experience.The platform digitizes the warranty and introduces electronic signatures to digitize the contract text,which is expected to save a lot of consumables and mailing costs every year.

关 键 词：钢铁企业 客户自助服务 

分 类 号：F426.31[经济管理—产业经济] F274F49