浅析青藏集团公司货运集中办理实施影响  

Influence of Centralized Freight Business Handling in China Railway Qinghai Tibet Group

作　　者：卢曦 LU Xi(Freight Service Center,China Railway Qinghai Tibet Group Co.,Ltd.,Xining 810000,Qinghai,China)

机构地区：[1]中国铁路青藏集团有限公司货运服务中心,青海西宁810000

出　　处：《铁道货运》2023年第12期6-11,32,共7页Railway Freight Transport

摘　　要：货运集中办理是铁路货运向现代物流企业转型的重要一步,以铁路95306整体升级为契机,青藏集团公司实施货运集中办理,将需求受理、核算制单、收款对账、内交付、理赔等货运内勤业务整合至货运服务中心统一办理。阐述了货运集中办理前人员素质、作业效率、营销质量存在问题,集中办理后岗位设置和作业全流程,分析了产生的减员增效、提升客户体验、规范作业流程、重构营销体系对运输生产组织模式和服务模式的积极影响,从优化集中办理职能、完善集中办理体系建设、推进货运信息系统功能建设提出深化集中办理策略,打造数字化、标准化、网络化快捷货运服务体系,推动铁路货运高质量发展。Centralized freight business handling is important in the transformation of railway freight toward modern logistics enterprises.Taking the overall upgrade of China Railway 95306 as an opportunity,China Railway Qinghai Tibet Group Co.,Ltd.implemented centralized freight business handling to integrate the railway freight interior businesses of requirement acceptance,accounting voucher preparation,payment and reconciliation,inside delivery,and claims in the freight service center for unified handling.This paper expounded on the problems in personnel quality,work efficiency,and marketing quality before centralized freight business handling,and postsetting and workflow after centralized freight business handling.Additionally,it analyzed the positive effects exerted by staff reduction and efficiency enhancement,customer experience improvement,work process standardization,and marketing system reconstruction on the organization model of transportation production and service model.Meanwhile,this paper proposed to optimize centralized handling strategies from function optimization,system construction perfection,and function construction of freight information systems for centralized freight business handling.Finally,a fast freight service system featuring digitalization,standardization,and networkization was established to promote the high-quality development of railway freight transportation.

关 键 词：铁路95306 货运集中办理 减员增效 营销水平 系统建设 

分 类 号：U294.1[交通运输工程—交通运输规划与管理]