专科小组主导的“互联网+护理服务”实践及效果  

Practice and effect of "Internet plus nursing services" led by the specialist group

作　　者：胡丽娅[1] 金丽红[1] 陈圆圆 佘秋熳 吴金香[1] Hu Liya;Jin Lihong;Chen Yuanyuan;She Qiuman;Wu Jinxiang(Nursing Department,Lishui People′s Hospital,Lishui 323000,China)

机构地区：[1]丽水市人民医院护理部

出　　处：《护理学杂志》2023年第24期60-64,共5页Journal of Nursing Science

基　　金：丽水市科技计划项目(2022RKX19)。

摘　　要：目的 探索以专科小组为主导的“互联网+护理服务”实施效果。方法 2022年7-12月由58名网约护士实施常规“互联网+护理服务”(实施前),2023年1-6月由103名网约护士实施以专科小组为主导的“互联网+护理服务”(实施后),评价比较实施前后网约护士接单量、接单行为及服务患者的满意度。结果 专科小组为主导的“互联网+护理服务”实施前后分别开展“互联网+护理服务”179例次和409例次。实施后网约护士接单行为及患者对“互联网+护理服务”满意度显著优于实施前(均P<0.05)。结论 以专科小组为主导的“互联网+护理服务”有利于增强网约护士的接单行为意愿,改善患者接受“互联网+护理服务”的体验。Objective To explore the effects of implementing "Internet plus nursing services" led by the specialist group.Methods From July to December 2022(before the intervention),the conventional "Internet plus nursing services" were conducted by 58 online appointment nurses;while the "Internet plus nursing services" were performed by 103 online appointment nurses led by the specialist group from January to June 2023(after the intervention).The number of orders received by the online appointment nurses,order-taking behaviors and patient satisfaction were evaluated before and after the intervention.Results A total of 179 and 409 cases times carried out before and after the implementation of "Internet plus nursing services" led by the specialist group,respectively.After the implementation,the order-taking behaviors of the online appointment nurses and patients′ satisfaction with "Internet plus nursing services" were significantly better than those before the implementation(all P<0.05).Conclusion Implementing the "Internet plus nursing service" led by the specialist group is conducive to enhancing online nurses′ willingness to accept orders and improving patients′ experience of receiving the "Internet plus nursing service".

关 键 词：互联网+护理服务 居家护理 专科小组 网约护士 接单行为 患者满意度 

分 类 号：R47[医药卫生—护理学] R197.1[医药卫生—临床医学]