运用品管圈提高眼病专科医院门诊“一医一患”制度执行率  

Application of quality control circle activities to improve the implementation o“f one-doctor-one-patient”in the outpatient department of an ophthalmology hospital

作　　者：兰艳飞 樊田莉[1] 邢晓英[1] 张瑜 赵燕 李文婧 LAN Yanfei;FAN Tianli;XING Xiaoying;ZHANG Yu;ZHAO Yan;LI Wenjing(Department of Outpatient,Shanxi Eye Hospital,Taiyuan,Shanxi,030002)

机构地区：[1]山西省眼科医院门诊部,山西太原030002

出　　处：《中西医结合护理》2023年第12期32-36,共5页Chinese Journal of Integrative Nursing

摘　　要：目的探讨品管圈活动提高眼科医院门诊“一医一患”制度的执行率的效果。方法成立品管圈小组,通过主题选定、拟定活动计划、目标设定、现状把握与目标设定、解析与真因验证、对策拟定、对策实施、效果确认、标准化就诊流程的建立、检讨与改进的步骤来完成活动,从而建立一个标准化作业流程。结果门诊“一医一患”执行率由41.67%上升至91.56%。结论运用品管圈改进门诊就诊流程,可以提高医疗质量与就诊效率,改善护理服务品质。Objective To evaluate the of quality control circle(QCC)activities in improving the implementation of“one-doctor-one-patient”in the outpatient department of ophthalmology hospital.Methods A QCC team was established to conduct QCC activities.The current situation and factors of errors in the implementation of“one-doctor-one-patient”in the outpatient department were analyzed.Targeted nursing countermeasures by using QCC management tools were carried out to establish a standard procedure of outpatient management.Results The implementation rate of“one-doctor-onepatient”in the outpatient department was increased formation 41.67%to 91.56%.Conclusion The QCC is an effective tool to improve the outpatient consultation process and quality of nursing service in the outpatient department of an ophthalmology hospital.

关 键 词：品管圈 门诊 护理管理 

分 类 号：R192.6[医药卫生—卫生事业管理]