略谈图书馆智慧服务管理因应之策——从《生成式人工智能服务管理暂行办法》颁行谈起  

Brief Discussion on the Response to the Management of Intelligent Services in Libraries:From the Promulgation of the Interim Measures for the Management of Generated Artificial Intelligence Services

作　　者：许建业[1] Xu Jianye

机构地区：[1]南京图书馆,江苏南京210018

出　　处：《新世纪图书馆》2023年第12期5-8,共4页New Century Library

摘　　要：人工智能作为引領新一轮科技革命和产业革命的重要驱动力,正在深刻改变着人们的生产、生活、学习方式;生成式人工智能技术的兴起,对公共文化领域的服务运营、业务管理及用户体验的潜在影响逐步显现。图书馆作为社会记忆的知识存贮机制和公共文化服务的重要组分,面临着空前的挑战和机遇。论文在概述人工智能技术在图书馆领域应用状况基础上,结合对以Chat GPT为代表的生成式人工智能技术试用引发全球关注的现象分析,通过对国内新近颁行的《生成式人工智能服务管理暂行办法》研读解析,初步探讨了今后图书馆在智慧服务与管理上的因应对策与措施。The emergence of generative artificial intelligence technology is gradually revealing its potential impact on the service operation,business management,and user experience in the public cultural field.As a knowledge storage mechanism and an important component of public cultural services,libraries are facing unprecedented challenges and opportunities.Based on an overview of the application of artificial intelligence technology in the library field and the analysis of the phenomenon that the trial of generative AI technology represented by ChatGPT has attracted global attention,this paper initially explores the corresponding strategies and measures that libraries should take in terms of smart services and management by studying and analyzing the newly promulgated Interim Measures for Generative Artificial Intelligence Service Management in China.

关 键 词：生成式人工智能 智慧图书馆 智能服务 图书馆管理 

分 类 号：G252[文化科学—图书馆学]