企业医院门诊患者满意度调查问卷信效度分析  

Reliability and validity of the outpatient satisfaction questionnaire in enterprise-run hospitals

作　　者：黄一峰 徐晓君 HUANG Yifeng;XU Xiaojun(School of Information and Management,Guangxi Medical University,Nanning 530021,China)

机构地区：[1]广西医科大学信息与管理学院,广西南宁530021

出　　处：《现代医院》2024年第2期203-207,共5页Modern Hospitals

摘　　要：目的编制企业办医院门诊患者满意度评价问卷,并评价其信度与效度。方法通过访谈法、文献资料分析法形成初始问卷,对广西某企业办医院380名来院就诊的门诊患者进行满意度调查,采用条目分析、探索性因子分析和验证性因子分析等方法,确定最终评价问卷并检验其信效度。结果经过统计分析最终确定问卷条目数为18个,问卷的题目信度为0.438~0.856,组成信度为0.846~0.956,收敛效度为0.668~0.782,各公因子间的相关系数小于其收敛效度的平方根。结论编制的门诊患者满意度评价问卷具有较好的信度和效度。Objective To develop and assess the reliability and validity of an outpatient satisfaction questionnaire tailored for enterprise-run hospitals.Methods The initial questionnaire was formulated using interviewing and literature review,followed by a satisfaction survey administered to 380 outpatients at an enterprise-run hospital in Guangxi.Item analysis,exploratory factor analysis,and confirmatory factor analysis were conducted to finalize the evaluation questionnaire and evaluate its reliability and validity.Results The final questionnaire comprised 18 items with the item reliability of 0.438—0.856,composite reliability of 0.846—0.956,and convergence validity of 0.668—0.782.The correlation coefficients among the common factors were less than the square root of the convergent validity values.Conclusion The outpatient satisfaction evaluation questionnaire developed is characterized by robust reliability and validity.

关 键 词：门诊 患者满意度 服务质量 信效度 企业办医院 

分 类 号：R195.1[医药卫生—卫生统计学] R197.32[医药卫生—卫生事业管理]