基于“一中心四平台”的公立医院后勤运营管理实践研究  

Logistics operation and management of public hospitals based on the “one center, four platforms” model

作　　者：石苗[1] 吴永仁[1] 邵军[1] 管德赛[1] 王俊[1] 孙鹏[1] 郭诚刚 SHI Miao;WU Yongren;SHAO Jun;GUAN Desai;WANG Jun;SUN Peng;GUO Chenggang(Northern Jiangsu People’s Hospital,Yangzhou 225001,China)

机构地区：[1]江苏省苏北人民医院,江苏扬州225001

出　　处：《现代医院》2024年第2期271-274,279,共5页Modern Hospitals

基　　金：国家卫生健康委医院管理研究所2022年公立医院智慧管理课题(YLXX22HMB004);江苏现代医院管理研究中心2019年度立项课题(JSY-1-2019-112)。

摘　　要：目的探讨基于“一中心四平台”的医院后勤运营管理模式成效。方法以医院智慧管理分级评估标准为依据,依托大数据、物联网、互联网+、人工智能等技术运用,打造后勤智慧运维管理中心以及设备管控信息化平台、安全防范信息化平台、能耗监测信息化平台、运营管理信息化平台的“一中心四平台”运营管理模式。结果经过样本医院的管理实践证明:基于“智慧联动”的设备故障处置能力得到显著提升,2022年故障报警次数同比2021年下降28.63%,其中高级、普通报警次数同比2021年分别下降69.53%、33.15%;基于“一站式”的后勤服务保障能力得到显著提升,2022年同比2021年维修次数下降2.92%,维修质量有所提高,反复维修频次降低;基于“数据挖掘”的能耗管控能力得到显著提升,2022年万元收入能耗支出同比2021年下降8.71%。结论“一中心四平台”可以显著提高后勤运维管理水平。Objective To evaluate the effectiveness of a hospital logistics operation and management based on the“one center,four platforms”model.Methods In line with the grading evaluation standards for hospital intelligent management,we used technologies such as big data,Internet of Things,Internet Plus,and artificial intelligence to develop a“one center,four platforms”model.This model consisted of a logistics intelligent operation and maintenance management center,an equipment control information platform,a security prevention information platform,an energy consumption monitoring information platform,and an operation management information platform.Results The equipment fault resolution capability,enhanced by the“smart linkage”,showed a significant improvement.In 2022,false alarms decreased by 28.63%compared to 2021,with high-level and ordinary-level alarms decreasing by 69.53%and 33.15%,respectively.The“one-stop”logistics service capability was significantly improved,as indicated by a 2.92%decrease in maintenance frequency in 2022 compared to 2021.This improvement was further reflected in the quality of maintenance and a decrease in the repeated maintenance occurrences.The energy consumption control capability,based on the“data mining”,showed a significant improvement,with an 8.71%year-on-year decrease in energy expenditure of ten thousand yuan in 2022 compared to 2021.Conclusion The“one center,four platforms”model can significantly enhance the efficiency of logistics operation and maintenance management.

关 键 词：一中心四平台 智慧运维 后勤信息化 运营管理 

分 类 号：R197.32[医药卫生—卫生事业管理]