官员对民众信任的形成机制:文化主义视角下多元因素的解释  

Formation Mechanisms of Public Administrators’ Trust in Citizens: An Explanatory Framework from a Cultural Perspective

作　　者：杨开峰 郑连虎[2] YANG Kaifeng;ZHENG Lianhu(School of Interdisciplinary Studies,Renmin University of China,Beijing 100872,China;School of Public Administration and Policy,Renmin University of China,Beijing 100872,China)

机构地区：[1]中国人民大学交叉科学研究院,北京100872 [2]中国人民大学公共管理学院,北京100872

出　　处：《西安交通大学学报（社会科学版）》2024年第1期62-73,共12页Journal of Xi'an Jiaotong University：Social Sciences

基　　金：国家自然科学基金项目(72342010)。

摘　　要：在政民关系中,政府与民众的相互信任同等重要,其中官员对民众的信任直接影响他们对公众意见的听取和采纳,但是关于官员对民众信任的影响因素研究目前还不充分。构建一个文化主义视角的模型并基于4000余份样本进行检测,结果显示中国政府官员对民众的信任总体呈现中等水平,受到官员的信任倾向、公共服务动机、家长式领导认同、传统媒体使用等因素的正向影响,同时受到传统等级观念、面子意识、互联网媒体使用等因素的负向影响。加强思想建设、践行社会主义核心价值观、弘扬人民至上的立场使命,有助于增强官员对民众的信任,改善干群关系,提升治理效能。The mutual trust between the government and citizens is important for their relationship.In particular,public administrators’trust in citizens directly affects their willingness to listen to and adopt citizens’ideas.However,the research on trust in citizens currently is insufficient.This article develops a cultural framework and tests the hypotheses with data from about 4,000 public administrators.The results show that Chinese public administrators’trust in citizens on average is at a moderate level.From a cultural perspective,we focus on three types of independent variables:cultural traits in terms of public administrators’personality and values,public administrators’identification with society and culture,and the channels through which public administrators receive information about society and culture.The results of the regression analysis show that Chinese public administrators’trust in citizens is positively influenced by their propensity to trust,public service motivation,belief in paternalistic leadership,and the use of traditional media for information access.At the same time,it is negatively influenced by public administrators’hierarchical orientation,face-saving,and the use of internet-based media for information access.Overall,culture is an important source of public administrators’trust in citizens.The research question in this article has both theoretical value and policy implications.On the one hand,public administrators’trust in citizens is an important concept in the field of democratic governance and citizen participation,but the research is still in its infancy domestically and internationally.On the other hand,trust in citizens is one of the micro-psychological foundations of macro policy discourses such as adhering to the mass line,developing the whole-process people’s democracy,and building a service-oriented government that the people are satisfied with.Research on these policy discourses has been largely normative and at the macro level.This paper uses the perspective of

关 键 词：政民关系 政治信任 信任倾向 公共服务 官员的民众信任 文化主义 治理效能 

分 类 号：G122[文化科学] D630[政治法律—政治学]