国家心血管病区域医疗中心冠心病中心运营效能评价研究  

Evaluation of Operation Effectiveness of Coronary Heart Disease Center in National Cardiovascular Disease Regional Medical Center

作　　者：汤艳雨 吴建[1] 王雷超 穆子涵 刘雯雯[2] 张禄生 程钊 赵要军 Tang Yanyu;Wu Jian;Wang Leichao;Zhao Yaojun(College of Public Health,Zhengzhou University,Zhengzhou,Henan,450001,China;不详)

机构地区：[1]郑州大学公共卫生学院,河南郑州450001 [2]华中阜外医院·郑州大学华中阜外医院,河南郑州451464

出　　处：《中国医院管理》2024年第3期13-16,共4页Chinese Hospital Management

基　　金：河南省医院管理创新研究课题(HNYGCX-2023-04A,HNYGCX-2023-01B)。

摘　　要：目的从科室服务收入、科室服务质量、科室服务效率、科室服务效益维度测算并分析国家心血管病区域医疗中心冠心病中心运营效能,结合分析结果提出有针对性的运营管理优化策略。方法运用实证研究法从中心整体层面、临床科室层面分维度测算样本医院冠心病中心2020—2022年运营效能评价指数,并对其得分结果进行对比分析。结果2020—2022年,样本医院冠心病中心运营效能评价指数得分趋势整体向好,由80.57分提高至82.86分,3年平均得分为81.74分。科室服务效益维度得分率较高,平均为96.64%;科室服务效率维度得分率较低,平均为68.53%。2020—2022年运营效能得分最低的科室均为A2科室,分别为74.39、72.41、75.89分,主要原因在于A2科室在科室服务收入维度和科室服务效率维度指标得分相对较低。结论临床科室运营效能评价结果可为医院运营管理提供数据循证基础,医院可基于评价结果分类树立标杆管理科室,采取针对性措施提升科室综合运营效能。Objective To measure and comprehensively analyze the operation efficiency of coronary heart disease Center of National Regional Medical Center for Cardiovascular Disease from the dimensions of department service income,department service quality,department service efficiency and department service benefit,and put forward targeted operation management optimization strategies based on the analysis results.Methods The operation effectiveness evaluation index of CHD centers in sample hospitals from 2020 to 2022 was measured by the empirical research method from the overall level of the center and the level of clinical departments,and the scores were compared and analyzed.Results From 2020 to 2022,the operation effectiveness evaluation index of CHD centers in sample hospitals showed a good trend,increasing from 80.57 points to 82.86 points.The 3-year average score was81.74;Among them,the score rate of department service benefit dimension is higher,the average is 96.64%;The score rate of department service efficiency was lower,with an average of 68.53%.The departments with the lowest operational efficiency scores from 2020 to 2022 are all A2 departments,with 74.39,72.41 and 75.89 scores respectively,mainly due to the relatively low scores of A2 departments in the dimensions of department service revenue and department service efficiency.Conclusion The results of clinical department operation effectiveness evaluation can provide the evidence-based basis for hospital operation management,and hospitals can establish benchmarking management departments according to the evaluation results and take targeted measures to improve the comprehensive operation efficiency of departments.

关 键 词：运营效能评价 国家区域医疗中心 临床科室 实证研究 

分 类 号：R197.322[医药卫生—卫生事业管理]