基于层次分析法的唐山市社保综合柜员制改革满意度研究  

Research on Satisfaction with the Reform of Comprehensive Teller System for Social Security in Tangshan City Based on Analytic Hierarchy Process

作　　者：韩叙 肖瑞青[1] HAN Xu;XIAO Ruiqing(MPA Center,Graduate School,Beijing City University,Shunyi District,Beijing 101300,China;Social Insurance Service Center of Luannan County,Tangshan,Hebei 063500,China)

机构地区：[1]北京城市学院,北京顺义101300 [2]滦南县社会保险服务中心,河北唐山063500

出　　处：《北京城市学院学报》2024年第1期102-106,共5页Journal of Beijing City University

摘　　要：二十大提出社会保障体系是人民生活的安全网和社会运行的稳定器。各级社会保险经办机构的经办制度进行不断改革实践,为巩固改革成果,采用层次分析法对改革满意度进行研究,发现存在服务人员角色转换不及时、全省信息系统滞后、风险防控体系不健全导致社保综合柜员制改革存在业务办理服务能力差、风险防控存在隐患的问题,未来可据此进一步改进。The 20th National Congress of the Communist Party of China proposed that the social security system is a safety net for people's lives and a stabilizer for social operation.We need to accelerate the improvement of a unified national social insurance public service platform.The Ministry of Human Resources and Social Security has continuously reformed and practiced the handling system of social insurance agencies at all levels(hereinafter referred to as“social insurance agencies”).In order to consolidate the achievements of the reform and improve the reform strategy,the problems and countermeasures of the comprehensive teller system reform have been studied.Using the Analytic Hierarchy Process(AHP)to study the satisfaction of the reform,it was found that there are problems with delayed role transformation of service personnel,outdated information systems across the province,and incomplete risk prevention and control systems,resulting in poor business handling and service capabilities,and hidden dangers in risk prevention and control in the reform of the social security comprehensive teller system.Further improvements can be made in the future based on these results.

关 键 词：综合柜员 社会保险 公众满意度 层次分析法 

分 类 号：C91[经济管理] C979[社会学]