广西某三甲医院近2年门诊用药咨询的回顾性分析  

Retrospective analysis of outpatient drug consultation in a third-class hospital in Guangxi in the past 2 years

作　　者：黎奕炼 杨倩 甘育娟 冯洁[1] LI Yi-lian;YANG Qian;GAN Yu-juan(School of Pharmacy,Guangxi Medical University,Guigang 530021,China)

机构地区：[1]广西医科大学药学院,530021 [2]广西贵港市人民医院药剂科,537100

出　　处：《中国实用医药》2024年第4期166-169,共4页China Practical Medicine

摘　　要：目的回顾性分析广西某三甲医2021年7月~2023年6月门诊用药咨询开展的情况,为用药咨询工作的有效开展提供参考。方法分析近2年该医院门诊用药咨询记录,包括咨询人数、姓别、方式、对应临床科室、内容和解答情况等。结果1977条用药咨询记录中,咨询的女性多于男性,女性有1143例(占57.81%),男性有834例(占42.19%);窗口现场咨询1670例(占84.47%),电话咨询307例(占15.53%),咨询人数在各临床科室分布排序居前3位的分别为呼吸与危重症医学科(365例,占18.46%)、儿童诊疗中心(283例,占14.31%)及消化内科(241例,占12.19%);咨询问题类型排序居前3位的分别是用法用量(584例,占29.54%)、服药时间(252例,占12.75%)及特殊人群用药(232例,占11.73%)。结论随着人民生活水平和医疗水平提高,用药咨询人数上升,开展门诊用药咨询,提升药师专业水平,可有效保障患者用药安全,为患者提供优质的临床药学服务。Objective To retrospectively analyze the situation of outpatient drug consultation in a third-class hospital in Guangxi from July 2021 to June 2023,so as to provide reference for the effective development of drug use consultation.Methods Analysis of the outpatient drug consultation records of the hospital in the past 2 years,including the number of counselors,gender,methods,corresponding clinical departments,content and answers.Results In the 1977 drug consultation records,females were more than males,with 1143 females(57.81%)and 834 males(42.19%)consulted.There were 1670 on-site consultations at the window(accounting for 84.47%)and 307 telephone consultations(accounting for 15.53%).The top three clinical departments with the highest number of consultations were respiratory and critical care medicine(365 cases,accounting for 18.46%),children's diagnosis and treatment centers(283 cases,accounting for 14.31%),and digestive medicine(241 cases,accounting for 12.19%).The top 3 types of consultation questions were the dosage(584 cases,accounting for 29.54%),the time to take the medicine(252 cases,accounting for 12.75%)and the medication for special populations(232 cases,accounting for 11.73%).Conclusion With the improvement of people's living standards and medical standards,the number of drug consultation has increased,and the outpatient drug consultation has been effectively carried out to improve the professional level of pharmacists,which can effectively ensure the drug safety of patients and provide patients with high-quality clinical pharmacy services.

关 键 词：用药咨询 咨询药师 用药安全 药学服务 

分 类 号：R95[医药卫生—药学]