基于OA平台线上线下相结合的医疗不良事件闭环管理模式实践  

Practice of Closed-loop Management Mode of Medical Adverse Events Based on OA Platform Combining Online and Offline

作　　者：朱绮霞 闫晓婷[1] 任洁[1] 李红霞[1] 梁鹏[1] 唐芳雪[1] ZHU Qi-xia;YAN Xiao-ting;REN Jie;LI Hong-xia;LIANG Peng;TANG Fang-xue(Department of Medical Administration,the First Affiliated Hospital of Xi’an Jiaotong University,Xi’an 710061,Shaanxi,China)

机构地区：[1]西安交通大学医学院第一附属医院医务部,陕西西安710061

出　　处：《医学信息》2024年第4期65-68,82,共5页Journal of Medical Information

基　　金：陕西省创新能力支撑计划(编号:2022KRM194)。

摘　　要：公立医院高质量发展背景下,优质高效的医疗质量管理与控制体系对于提升医院科学化管理水平具有重要意义,其中降低医疗质量安全不良事件是持续改进医疗质量管理的重要途径。为提升医疗不良事件的管理内涵,本文总结我院医疗不良事件闭环管理模式,通过构建完善组织架构→优化上报流程→开展人员培训→进行上报与调查→强化院科反馈→深化部门协作的管理系统,在上报与调查反馈环节实施基于OA系统的线上线下相结合的闭环管理模式,有利于营造良好的医院患者安全文化。Under the background of high-quality development of public hospitals,high-quality and efficient medical quality management and control system is of great significance for improving the scientific management level of hospitals,and reducing adverse events of medical quality safety are an important way to continuously improve medical quality management.In order to improve the management connotation of medical adverse events,this paper summarizes the closed-loop management mode of medical adverse events in our hospital.By constructing and perfecting the organizational structure→optimizing the reporting process→carrying out personnel training→reporting and investigating→strengthening the feedback of the hospital→deepening the management system of department cooperation,the closed-loop management mode based on the combination of online and offline based on OA system is implemented in the reporting and investigation feedback link,which is conducive to creating a good hospital patient safety culture.

关 键 词：OA平台 医疗不良事件 闭环管理 医疗质量 

分 类 号：R197[医药卫生—卫生事业管理]