基于智能技术升级驱动的企业组织架构扁平化研究  

Research on flatness of enterprise organization structure drivenby intelligent technology upgrading

作　　者：高锡荣[1] 周坤露 黄关键 GAO Xirong;ZHOU Kunlu;HUANG Guanjian(School of Economics and Management,Chongqing University of Posts and Telecommunications,Chongqing 400065,China)

机构地区：[1]重庆邮电大学经济管理学院,重庆400065

出　　处：《重庆邮电大学学报（社会科学版）》2024年第1期130-141,共12页Journal of Chongqing University of Posts and Telecommunications(Social Science Edition)

基　　金：教育部人文社科研究项目:智能时代引领型国家创新体系的构筑机制研究(20YJA790012);重庆市研究生科研创新项目:基于车间智能体要素集成的智能制造生产函数研究(CYS22449)。

摘　　要：组织架构扁平化是解决企业官僚主义、信息传递失真、创新活力低下等弊端的必由之路。随着智能技术的不断推陈出新,企业为实现组织架构扁平化,有必要利用一系列新兴智能技术赋能管理者。智能技术赋能管理者,能拓宽其管理幅度、增加管理效率,进而减少组织层级,促进组织架构扁平化。文章将管理者的大脑能力划分为识记功能、沟通功能、决策功能以及监控功能,基于李克特量表构建了管理功能的测度体系,并基于空间理论和技术匹配的原理刻画了技术驱动组织架构扁平化的实现机制。研究发现:技术水平恒定时,管理幅度与管理效率存在倒U型关系,即过高或过低的管理幅度都会对管理效率产生负作用;组织架构扁平化程度随着智能技术的升级不断加深,但达到临界值时,扁平化程度就不再变化。智能技术对于管理能力存在多维赋能方式,最佳的赋能路径是云存储赋能识记功能、全息投影赋能沟通功能、人工智能赋能决策功能和物联网赋能监控功能。研究结论进一步丰富了组织架构变革的理论知识,为我国企业组织解决层级制问题提供了新的思路与借鉴经验,并为相应的管理政策调整提供了学理依据。The organizational structure flattening is the only way to solve the drawbacks of enterprise bureaucracy,distortion of information transmission and low innovation vitality.With the continuous innovation of intelligent technologies,it is necessary for enterprises to use a series of emerging intelligent technologies to empower managers to achieve organizational structure flattening.Intelligent technologies empower managers to broaden their management scope and increase management efficiency,thereby reducing organizational hierarchy and promoting organizational structure flattening.This paper divides the brain ability of managers into memory function,communication function,decision function and monitoring function,and constructs a measurement system of management function based on Likert scale.Then,the realization mechanism of technology-driven organizational structure flattening is described using the principle of space theory and technology matching.It is found that when the technical level is constant,there is an inverted U-shaped relationship between management scope and efficiency,that is,too high or too low management scope will have a negative effect on management efficiency.With the upgrade of intelligent technology,the degree of organizational structure flattening will continue to deepen,but the level of flattening will not change when the critical value is reached.Intelligent technology has multi-dimensional empowerment methods for management ability,and the best empowerment path is cloud storage to enable memory function,holographic projection to enable communication function,artificial intelligence to enable decision-making function,and Internet of things to enable monitoring function.The research results further enrich the theoretical knowledge of organizational structure reform,and provide a new idea and reference experience for Chinese enterprises to solve the problem of hierarchy,and provide a theoretical basis for the corresponding management policy adjustment.

关 键 词：智能技术升级驱动 组织架构 扁平化 

分 类 号：C936[经济管理—管理学]