门诊护理工作自动化管理系统的构建与实施  

Construction and implementation of the automated management system for outpatient nursing

作　　者：俞申妹[1] 兰美娟[1] 冯佳[2] 王婷婷[1] 胡小明 YU Shenmei;LAN Meijuan;FENG Jia;WANG Tingting;HU Xiaoming(Nursing Department,The Second Affiliated Hospital Zhejiang University School of Medicine,Hangzhou,310009,China)

机构地区：[1]浙江大学医学院附属第二医院护理部,杭州市310009 [2]浙江大学医学院附属第二医院心血管内科病区,杭州市310009 [3]浙江大学医学院附属第二医院眼科客服中心,杭州市310009

出　　处：《中国护理管理》2024年第2期261-265,共5页Chinese Nursing Management

摘　　要：目的:构建门诊护理工作自动化管理系统,评价其在临床护理管理工作中的实施效果,为提高管理效率和服务质量提供参考。方法:构建门诊护理工作自动化管理系统,包括自动化排班、自动化工作量统计、自动化绩效统计和自动化薪酬分配四大模块,并将各模块相互衔接,将自动化管理系统应用于临床,比较应用前后护士加班成本、绩效统计和薪酬分配耗时、排班耗时和护士、患者满意度的情况。结果:与应用前相比,应用后护士加班时间减少71.60%;绩效统计和薪酬分配平均耗时、排班平均耗时均明显下降,护士和患者满意度均有所提升,差异具有统计学意义(P<0.01)。结论:自动化工作管理软件系统的应用,有效提高了人力资源成本效益和护理管理效能,提高了护士和患者满意度,提升了管理效率和服务质量。Objective:To build the automatic management system for outpatient nursing,and evaluate its effect on nursing management,to provide reference for nursing managers to enhance their management efficiency and service quality.Methods:The automated management system was established.It contains four major modules including automated staff scheduling,workload analysis,performance analysis,and salary distribution.The four modules interconnect well with each other and has been applied to practice.Indicators like nurses'overtime cost,the average time spent on performance analysis,salary distribution and staff scheduling,and patients'satisfaction before and after the application of the system have been compared.Results:The overtime hours reduced by 71.60%,average time spent on performance analysis,salary allocation,and scheduling of nurses have significantly decreased after the application with improved satisfaction of both nurses and patients.All differences are statistically significant(P<0.01).Conclusion:The application of the automatic management software system and the formation of a good management orientation can effectively improve human resources and nursing management leading to better satisfaction of patients and nurses to provide reference for nursing managers to enhance their management efficiency and service quality.

关 键 词：门诊护理 自动化 管理系统 构建 

分 类 号：R47[医药卫生—护理学] R197[医药卫生—临床医学]