使命驱动、网络联结与资源调配——重大突发事件应急志愿组织高效运作机制研究  

Mission⁃drive,network connection and resource allocation:Efficient operation mechanism of emergency volunteer organizations in major emergencies

作　　者：彭正银[1] 楚伯微 汪爽 冯永春[1] PENG Zheng-yin;CHU Bo-wei;WANG Shuang;FENG Yong-chun(Business School,Tianjin University of Finance and Economics,Tianjin 300222,China)

机构地区：[1]天津财经大学商学院,天津300222

出　　处：《管理科学学报》2023年第11期102-124,共23页Journal of Management Sciences in China

基　　金：国家社会科学基金资助项目(21&ZD135);国家自然科学基金资助项目(72032007,71772134,71702122)。

摘　　要：在重大突发事件中,应急志愿组织作为辅助救援的主体,发挥着重要的作用.本研究选取重大突发事件救援中的H志愿组织为研究对象,聚焦“重大突发事件中应急志愿组织的运作机制及各要素之间的逻辑关系”,进行探索性单案例研究,构建了“使命驱动—网络联结—资源调配”的运作机制模型.研究发现组织使命是驱动应急志愿组织高效运作的关键要素,网络联结结构的演化是组织在结构层面高效运作的重要因素,为资源调配提供了基础保障,资源调配的不同方式是组织在行动层面高效运作的重要途径;初建期,应急志愿组织使命萌发,快速信任建立,以星型网络结构进行联结,利用既有的人际关系进行资源调配;调整期,使命强化,前期的协同与合作促进了知识共享,以链式网络结构进行联结,利用知识、经验等专长调配资源;稳定期,使命内化于心,组织认同度较高,以环型网络结构进行联结,通过声誉、信任等的作用,资源得以主动汇聚.本研究从组织层面的动态视角探索出了应急志愿组织的高效运作机制,对于重大突发事件中应急志愿组织运作效率的提升具有启示意义.In major emergencies,emergency volunteer organizations play an important role as the main body of auxiliary rescue.Focusing on a volunteer organization,H,in the rescue of major emergencies as the research object,this study explores the operation mechanism of emergency volunteer organizations in major emergencies and the logical relationship among various elements.An exploratory single case studyis conducted,and an op⁃erational mechanism model of“mission⁃driven⁃network connection⁃resource allocation”is constructed.The re⁃sults show that organizational mission is a key factor driving the efficient operation of emergency volunteer or⁃ganizations.Further,the evolution of network connection structure is an important factor for the efficient oper⁃ation of organizations at the structural level,and provides a basic guarantee for resource allocation.Different ways of resource allocation are important for the efficient operation of organizations at the action level.In the initial construction period,the mission of emergency volunteer organizations emerges and trust is quickly estab⁃lished.The organization is connected by a star⁃shaped network structure and uses existing interpersonal rela⁃tionships to allocate resources.During the adjustment period,the mission is strengthened,and the collabora⁃tion and cooperation in the early stage promote knowledge sharing.The organization is connectedby a chain network structure,using expertise such as knowledge and experience to allocate resources.In the stable peri⁃od,the mission is internalized,and the organization has a high degree of identity.The organization is connect⁃ed by a ring⁃like network structure,and resources are actively gathered through reputation,trust,and other factors.This paper explores the efficient operation mechanism of emergency volunteer organizations from a dy⁃namic perspective at the organization level,and has enlightenment significance for improving the operational efficiency of emergency volunteer organizations in major eme

关 键 词：重大突发事件 应急志愿组织 使命驱动 网络联结 资源调配 

分 类 号：C936[经济管理—管理学]