中外医院绩效管理比较分析  

Comparative analysis of performance management modes between Chinese and foreign hospitals

作　　者：杜永辉 董四平 叶丽玮[1] 卓丽军 刘庭芳 Du Yonghui;Dong Siping;Ye Liwei;Zhuo Lijun;Liu Tingfang(Linyi People's Hospital,Dezhou 251500,Shandong Province,China;National Institute of Hospital Administration,National Health Commission;School of Political Science&Public Administration,Wuhan University;Health Research Institute of Fujian Medical University;School of Medicine and Health Management of Tongji Medical College,Huazhong University of Science and Technology;School of Health Policy and Management,Chinese Academy of Medical Sciences&Peking Union Medical College)

机构地区：[1]临邑县人民医院,山东省德州市251500 [2]国家卫生健康委医院管理研究所 [3]武汉大学政治与公共管理学院 [4]福建医科大学卫生健康研究院 [5]华中科技大学同济医学院医药卫生管理学院 [6]中国医学科学院北京协和医学院卫生健康管理政策学院

出　　处：《中国医疗管理科学》2024年第2期52-57,共6页Chinese Journal Of Medical Management Sciences

基　　金：中国医学科学院中央级公益性科研院所基本科研业务费项目(2020-RC630-001)。

摘　　要：目的对中外医院绩效管理进行比较分析,以期为我国医院绩效管理提供借鉴与参考。方法利用NVivo软件对CNKI、Web of Science数据库中国内外医院绩效管理相关文献分别进行内容质性比较分析。结果从“需求面-供给面-政策面”3个维度以及“宏观-中观-微观”3个层面分析我国与国外医院在绩效管理上的差异,发现国内外医院在绩效指标拟定、过程管理、外部评价、信息化程度、绩效工具应用等方面存在差异。结论我国医院绩效管理要关注患者的需求,适应卫生政策的变化,营造重视患者体验的绩效管理文化,完善以国考为导向的绩效评价体系,构建整合医院、科室和员工的绩效激励体系,不断推动公立医院绩效管理高质量发展。Objective To compare and analyze the hospital performance management modes between Chinese and foreign hospitals,in an attempt to provide reference for hospital performance management in China.Methods Articles on hospital performance management modes in China and abroad were searched in China National Knowledge Infrastructure(CNKI)and Web of Science databases,and qualitative comparison was performed using the NVivo software.Results Analyses from three dimensions(i.e.,demand side,supply side and policy side)and at three levels(macroscopic,mesoscopic,and microscopic)revealed that the domestic and foreign hospitals had different performance management modes in terms of development of performance indicators,process management,external evaluation,informatization degree and use of performance tools.Conclusion China's hospital performance management should prioritize patient needs,adapt to changes in health policies,and cultivate a performance management cultures that value patient experience.The performance evaluation system should be oriented towards national standards,and a performance incentive system should be established that integrates hospitals,departments and employees.These measures will promote the high-quality development of public hospital performance management.

关 键 词：绩效管理 医院管理 绩效评价 中外比较 

分 类 号：R197.3[医药卫生—卫生事业管理]