患者满意度视角下互联网医疗服务发展对策  

Development countermeasures of internet medical service from the perspective of patient satisfaction

作　　者：顾丽斐 潘奂泉[1] 杨涛[1] 朱凯[1] GU Lifei;PAN Huanquan;YANG Tao;ZHU Kai(Huzhou Central Hospital,Huzhou 313000,China)

机构地区：[1]湖州市中心医院,浙江湖州313000

出　　处：《现代医院》2024年第3期431-433,共3页Modern Hospitals

摘　　要：互联网医疗服务为医患之间提供了更加便捷的沟通渠道,医生可以通过在线咨询、电话等方式与患者进行沟通,了解患者病情,提供治疗建议,这种沟通方式能够让患者更加信任医生,建立良好的医患关系。文章分析了医院互联网医疗服务开展情况,从诊前、诊中及诊后服务情况出发分析了服务的开展状况,针对缺少完善的政策保障、无法切实反馈患者的需求、缺少成熟的服务模式等问题,提出了患者满意度视角下互联网医疗服务发展的对策。Internet medical services provide a more convenient communication channel between doctors and patients.Doctors can communicate with patients through online consultation,telephone and other ways to understand the patient's condition and provide treatment suggestions.This kind of communication mode can enable patients to trust doctors more and establish a good doctor-patient relationship.Therefore,this paper analyzes the development of Internet medical services in hospitals,analyzes the development of services from the perspective of pre diagnosis,in-process and post diagnosis services,and puts forward countermeasures for the development of Internet medical services from the perspective of patient satisfaction in view of the lack of perfect policy guarantees,the inability to effectively feedback the needs of patients,the lack of mature service models and other issues.

关 键 词：患者 满意度 互联网 医疗服务 发展对策 

分 类 号：R197.1[医药卫生—卫生事业管理]