基于网络评论文本分析的人机工学鼠标用户体验研究  

RESEARCH ON USER EXPERIENCE OF ERGONOMIC MOUSE BASED ON WEB COMMENTARY TEXT ANALYSIS

作　　者：孟宇星 周小儒[1] MENG YUXING;ZHOU XIAORU

机构地区：[1]北京化工大学机电工程学院

出　　处：《设计》2024年第5期144-147,共4页Design

摘　　要：探究人机工程学鼠标实际用户体验情况,分析其中的影响因素,梳理用户体验与可用性等方面关系。通过用户研究制作用户画像,将现有的鼠标以传统操作方式和新式人机操作方式为标准进行分类,共分出5种形式,总计10款被试产品进行研究。爬取现有人机工学鼠标相关商品网络评论,对评论文本及用户情绪进行分析。通过句意分析把握用户体验,并对评论进行语素提取,试图确定产品对用户体验的影响要素。最后,通过可用性测试与用户访谈对分析结果准确性进行验证与补充。得到产品网络评论文本分析结果与情绪分析数据,进而归纳用户实际体验。文本分析法与网络民族志的结合使设计师可以进一步挖掘用户信息,以用户为中心,对产品进行分析和评价,该方法对产品设计与优化均具有较强参考价值。To explore the actual user experience of ergonomic mouse,analyze the influencing factors,and sort out the relationship between user experience and usability.Through user research and production of user portraits,the existing mouse was classified according to the standard of traditional operation mode and new operation mode,and five forms were divided,a total of ten products were studied.Collect the existing ergonomics mouse-related commodity online reviews,and analyze the review text and user sentiment.Realize the user experience through sentence meaning analysis,and extract the morphemes of the comments,trying to determine the impact factors of the product on the user experience.Finally,the accuracy of the analysis results is verified and supplemented through usability testing and user interviews.The text analysis results and emotional analysis data of product online reviews were obtained,and then the actual user experience was summarized.The combination of text analysis and online ethnography enables designers to further explore user information,analyze and evaluate products based on users.This method has strong reference value for product design and optimization.

关 键 词：文本分析 人机工学 用户体验 可用性 设计研究 

分 类 号：TB472[一般工业技术—工业设计]