电信业务支撑系统的L-PS-M分级演进目标体系框架  

L-PS-M hierarchical evolution target system framework for telecommunications service support system

作　　者：乔稳 王鹏 王首峰 杨爱东 欧阳晔 QIAO Wen;WANG Peng;WANG Shoufeng;YANG Aidong;OUYANG Ye(Asianfo Technologies(China)Co.,Ltd.,Beijing 100193,China)

机构地区：[1]亚信科技(中国)有限公司,北京100193

出　　处：《电信科学》2024年第3期147-161,共15页Telecommunications Science

摘　　要：随着通信技术的不断发展和企业数字化的加速到来,电信业务支撑系统也在不断演进和变革。为了实现优质、高效、可持续演进的目标,电信运营商需要建立一个有效且适应市场需求的业务支撑系统分级演进目标体系。在对当前电信业务支撑系统的基本特点和运营服务的需求进行分析的基础上,提出了一种适用于电信运营服务支撑的分级模型L-PS-M(level-process-system-measurement)分级演进目标体系框架。该框架首先构建了从端到端业务流程、系统支撑能力、分级目标这3个维度因素形成的三维立方体映射结构;其次,给出了运营服务支撑体系细分实施路径;第三,电信运营商通过该实施路径,可以根据实际需求有针对性地进行系统支撑能力的规划和优化,提高运营效率和系统生产的效能,进一步明确业务支撑系统的演进方向。With the continuous development of communication technology and the accelerated arrival of enterprise digitization,the telecom business support system is also evolving and changing.In order to realize the goal of high-quality,high-efficiency and sustainable evolution,telecom operators need to establish an effective and adaptive to the market demand of business support system hierarchical evolution target system.Based on the analysis of the basic characteristics of the current telecom business support system and the demand of operation services,a framework of L-PS-M(level-process-system-measurement)hierarchical evolution target system for telecom operation service sup‐port was proposed.The framework firstly constructed a three-dimensional cube mapping structure formed by the three dimensional factors of end-to-end business process,system support capability,and hierarchical goal.Secondly,a sub‐divided implementation path of the operation service support system was given.Thirdly,telecom carriers could carry out the planning and optimization of the system support capability according to the actual demand in a targeted way through the implementation path,so as to improve the efficiency of the operation and system production,and further clarified the evolution of the business support system,which was applicable to telecom operations.It further clarified the evolution direction of the business support system.

关 键 词：业务流程优化 系统能力规划 分级目标体系 演进实施路径 分级分层演进 

分 类 号：TP315[自动化与计算机技术—计算机软件与理论]