客户诉求现场取证微应用设计与实现  

Design and Implementation of On-Site Evidence Collection Micro Application for Customer Demands

作　　者：郭征 魏然 陈超 邵靓 GUO Zheng;WEI Ran;CHEN Chao;SHAO Liang(State Grid Pudong Supply Company,SMEPC,Shanghai 200122,China)

机构地区：[1]国网上海市电力公司浦东供电公司,上海200122

出　　处：《电力与能源》2024年第1期144-146,共3页Power & Energy

摘　　要：针对国网上海浦东供电公司95598客户服务痛点,构建基于现场的诉求取证信息化辅助支撑工具,支持将现场图片、音视频等资料在线回传至系统,基于此对工单的现场非结构化文件进行有效管理,有效解决了客户诉求现场取证项目建设过程中管理困难的难题。Based on the pain points of customer service at State Grid Shanghai Pudong Power Supply Company 95598,this paper constructs an informationization auxiliary support tool for on-site demand forensics,supporting the online transmission of on-site images,audio and video,and other information to the system.Based on this,ef⁃fective management of unstructured on-site documents for work orders is carried out,effectively solving the man⁃agement difficulties in the construction process of customer demand on-site forensics projects.

关 键 词：移动应用 电力营销服务 客户诉求 电力企业 

分 类 号：F426.61[经济管理—产业经济] F274