基于区间数多属性决策的老年人APP用户体验评价研究  

User Experience Evaluation of Elderly APP Based on Multiattribute Decision Making of Interval Numbers

作　　者：陈红 李永锋 CHEN Hong;LI Yongfeng(School of Mechanical and Electrical Engineering,Jiangsu Normal University,Jiangsu Xuzhou 221116,China)

机构地区：[1]江苏师范大学机电工程学院,江苏徐州221116

出　　处：《工业工程设计》2024年第2期74-84,共11页INDUSTRIAL&ENGINEERING DESIGN

基　　金：江苏师范大学研究生科研与实践创新计划项目(2020XKT0364);江苏省高校哲学社会科学研究项目(2023SJYB1078)。

摘　　要：为评价老年人在使用移动APP过程中的用户体验,提出基于区间数多属性决策的老年人APP用户体验评价方法。首先,构建老年人APP用户体验评价指标体系,采用区间层次分析法对老年人APP用户体验评价指标的权重进行分析,并对所得的权重值进行修正;其次,进行老年人APP用户体验评价试验,通过用户体验问卷获取老年人APP在各用户体验评价指标下的区间数评分;再次,通过区间数灰色绝对关联分析进行老年人APP方案的综合评价,得出各方案的区间数灰色绝对关联度;最后,进行结果分析,总结老年人APP用户体验的设计原则。以移动医疗APP为例进行研究,结果证实了所提出的方法的有效性,利用区间数进行评价可以充分考虑老年人评价过程中的不确定性,对老年人移动APP的用户体验做出有效评估。In order to evaluate the user experience of the elderly in using mobile APPs,a user experience evaluation method of APPs for the elderly based on multi-attribute decision making of the interval numbers is proposed.Firstly,an evaluation index system of APP user experience is built for the elderly;Then,the interval analytic hierarchy method is used to analyze the weight of the user experience evaluation index of the elderly APP,and the weight value obtained is corrected.Secondly,the user experience evaluation experiment of the elderly APP was carried out.The interval score of the elderly APP under each user experience evaluation index was obtained through the user experience questionnaire.Next,the comprehensive evaluation of the elderly APP program was carried out through the interval number gray absolute correlation analysis,and the interval number gray absolute correlation degree of each scheme was obtained.Finally,the results are analyzed to summarize the design principles of user experience of APPs for the elderly.Taking the mobile medical APP as an example,the results confirm the effectiveness of the proposed method,and the evaluation using the number of intervals can fully consider the uncertainty in evaluation of the elderly,and effectively evaluate the user experience of the mobile APP for the elderly.

关 键 词：用户体验 区间数 多属性决策 设计评价 老年人 

分 类 号：J524[艺术—艺术设计]