城际铁路快件转运产品设计研究  

Design and research on courier forwarding products for intercity railways

作　　者：杨学武 黄宝静 朱小山 王永亮 王涵晴 刘柄全 YANG Xuewu;HUANG Baojing;ZHU Xiaoshan;WANG Yongliang;WANG Hanqing;LIU Bingquan(Guangdong Intercity Railway Operation Co.,Ltd.,Guangzhou Guangdong 510010,China;Transportation&Economics Research Institute,China Academy of Railway Sciences Co.,Ltd.,Beijing 100081,China;China Railway International Multimodal Transport Co.,Ltd.,Beijing 100161,China)

机构地区：[1]广东城际铁路运营有限公司,广东广州510010 [2]中国铁道科学研究院集团有限公司运输及经济研究所,北京100081 [3]中铁国际多式联运有限公司,北京100161

出　　处：《现代城市轨道交通》2024年第4期120-125,共6页Modern Urban Transit

基　　金：中国国家铁路集团有限公司科技研究开发计划课题(P2022X023);中国铁道科学研究院集团公司科研项目(2023YJ265)。

摘　　要：城际铁路是国家铁路网的重要组成部分,利用城际铁路富余运能开展快件转运业务成为提高物流服务质量、促进区域间经济协调发展的有益探索。文章从广东省快递业发展趋势、城际铁路开展快件转运业务资源禀赋等方面,分析利用城际铁路开展快件转运业务的可行性。从时效性出发,基于质量屋(HOQ)和KANO模型设计出“随时转”“当日转”“次晨转”3种城际铁路快件转运产品。为验证城际铁路快件转运产品的适应性,选取广清城际铁路及广州东环城际铁路作为试点线路进行试验。结果表明,利用城际铁路富余运能,开展高附加值快件转运业务切实可行,有助于广东省物流业的高质量发展。Intercity railways are an important component of the national railway network.Utilizing intercity railways to carry out courier forwarding services has become a beneficial way to improve the quality of logistics services and enhance the coordinated development of regional economies.This article analyzes the feasibility of using intercity railways to carry out courier forwarding business from the perspective the of development trends of the express delivery industry in Guangdong province and the resources of intercity railways to carry out courier forwarding business.Starting from the perspective of timeliness,the article designs three types of inter-city railway courier forwarding products based on the House of Quality(HOQ)and the KANO model:“anytime transfer”,“same-day transfer”,and“next-morning transfer”.To verify the adaptability of intercity railway courier forwarding products,the Guangzhou-Qingyuan intercity railway and the Guangzhou east ring intercity railway are selected as pilot lines for experimentation.The results indicate that utilizing the surplus capacity of intercity railways to carry out high value-added courier forwarding business is practical and feasible,and can assist the high-quality development of the logistics industry in Guangdong province.

关 键 词：城际铁路 快件转运产品 KANO模型 实证分析 

分 类 号：U294.1[交通运输工程—交通运输规划与管理]