双系统理论视角下用户数字囤积行为的形成机理与演化路径研究  

Formation and Evolution Path of User's Digital Hoarding Behavior:A Dual-System Theory Perspective

作　　者：贾明霞 赵宇翔[2] 朱庆华[2] 吴大伟 Jia Mingxia;Zhao Yuxiang;Zhu Qinghua;Wu Dawei(School of Economics and Management,Nanjing University of Science and Technology,Nanjing 210094;School of Information Management,Nanjing University,Nanjing 210023)

机构地区：[1]南京理工大学经济管理学院,南京210094 [2]南京大学信息管理学院,南京210023

出　　处：《情报学报》2024年第3期339-356,共18页Journal of the China Society for Scientific and Technical Information

基　　金：国家自然科学基金面上项目“公共文化服务领域开放数据的价值共创机制及实现模式研究”(72074112)。

摘　　要：过度获取和无法丢弃无价值或价值有限的数字信息的严重囤积行为会干扰个体的学习、生活和工作,甚至对信息资源管理、数字治理、数据要素市场培育等产生不利影响。对21个访谈文本和3个社交媒体平台中爬取的有关数字囤积现象的3568条有效评论的混合数据进行扎根理论分析,以厘清大数据和社交媒体环境下个体的数字囤积行为的形成与演化路径。研究结果表明,数字囤积行为的形成与演化路径呈非线性,主要是个体在数字积累过程中“寻求不确定性掌控感”的驱动与“自我调节与控制”的抑制之间逐渐失衡的对峙导致的结果。同时,研究识别了寻求不确定性掌控感的3种表现类型与过程,确定了影响数字囤积行为的情境因素,考察了在非理性信息行为中容易被忽视但却普遍存在的反思性过程,即自我调节与控制,以深入挖掘应对措施下个体仍旧发生或沉迷数字囤积的原因。本文基于双系统理论建构了一个解释数字囤积行为形成与演化的实质性理论模型,研究结果不仅能为信息服务平台以及数字信息服务机构的管理决策提供新洞见,也对个体、数字企业和组织乃至数字社会的信息资源管理和可持续发展具有重要的启示意义。Serious hoarding behavior involving the excessive acquisition of and inability to discard digital information of little or no value can disrupt individualslearning,personal lives,and work,and may even have adverse effects on information resource management,digital governance,and the growth of data factor markets.We analyzed a mixed dataset comprising 3,568 valid comments on digital hoarding behavior collected from 21 interview transcripts and 3 social media platforms.Rooted theory was employed to elucidate the formation and evolution of individualsdigital hoarding behaviors in the context of the big data and social media environment.Our findings reveal that the development of digital hoarding behaviors is non-linear,primarily driven by the imbalance between individuals“false sense of uncertainty avoidance”drive and“self-regulation and control”inhibitions during the process of digital accumulation.Additionally,our study identifies three types of uncertainty-seeking and control processes and identifies contextual factors that influence digital hoarding behavior.We also examine the often overlooked but widespread reflexive process of self-regulation and control within irrational information behavior to gain deeper insights into why digital hoarding persists despite coping measures.This study constructs a substantive theoretical model to explain the formation and evolution of digital hoarding behaviors based on the dual systems theory.The findings promote deeper insights into the digital hoarding phenomenon within the field of information science.This study not only provides new insights for the management decisions of information service platforms and digital information service organizations but also holds important implications for the information resource management and sustainable development of individuals,digital enterprises,organizations,and even digital society.

关 键 词：非理性信息行为 数字囤积行为 不确定性掌控感 自我调节与控制 对峙失衡 

分 类 号：G252[文化科学—图书馆学]