LLM在水利政府网站公共服务中的应用研究  

Research on the application of LLM in public services on water conservancy government websites

作　　者：杨柳 姚葳 马辉[1] 李珊珊[2] 翁春元 曹豪 YANG Liu;YAO Wei;MA Hui;LI Shanshan;WENG Chunyuan;CAO Hao(Information Center,Ministry of Water Resources,Beijing 100053,China;Beijing Jinshui Information Technology Development Co.,Ltd.,Beijing 100053,China;TRS Information Technology Co.,Ltd.,Beijing 100096,China)

机构地区：[1]水利部信息中心,北京100053 [2]北京金水信息技术发展有限公司,北京100053 [3]拓尔思信息技术股份有限公司,北京100096

出　　处：《水利信息化》2024年第2期58-62,共5页Water Resources Informatization

基　　金：国家重点研发计划项目(2021YFB3900600)。

摘　　要：针对水利政府网站中传统自然语言处理技术导致的公共服务机械、低效问题,引入LLM技术和理念,对多种智能分析计算服务进行封装,设计构建一套以封装后的智能框架平台为服务支撑,以多元化的应用服务实现各业务流程,以多维度数据为资源存储的水利智能公共服务体系。提出水利智能公共服务的应用场景,提升政府网站公共服务智能化、便捷化程度,更加精准地理解民众意图,为今后水利政务服务与公共大模型的结合应用提供有益的尝试,帮助水利政府网站公共服务构建更高效的模型,全面提升公共服务的多样普适性、长期有效性、专业权威性、方便快捷性,同时为创新水利公共服务流程和模式等提供参考借鉴。In response to the mechanical and ineffi cient public service issues caused by traditional natural language processing technology on water conservancy government websites,LLM technology and concepts are introduced.They encapsulate a variety of intelligent analysis and calculation services and design a water conservancy intelligent public service system.This system is supported by an encapsulated intelligent framework platform,enabling diverse business processes with varied application services,and taking multi-dimensional data for resource storage.This paper proposes application scenarios for water conservancy public service,aiming to improve the intelligence and convenience of public services on government websites.It seeks to better understand public intent and provide a beneficial attempt for future integration of water conservancy government service and largescale public models.This effort aids in constructing more efficient models for water conservancy government website public services,ultimately enhancing their diversity,universality,long-term effectiveness,professional authority,convenience,and providing reference for innovating the process and mode of water conservancy public service.

关 键 词：LLM 水利政府网站 公共服务 人工智能 

分 类 号：TP393[自动化与计算机技术—计算机应用技术] TP18[自动化与计算机技术—计算机科学与技术]