某三甲医院呼吸内科优质护理服务与护士能力提升效果评价  

Evaluation of the effectiveness of high-quality nursing services and nurse capacity enhancement in a respiratory department of a tertiary hospital

作　　者：杨静[1] YANG Jing(People’s Hospital of Ningxia Hui Autonomous Region,Yinchuan 750001,China)

机构地区：[1]宁夏回族自治区人民医院,宁夏银川750001

出　　处：《现代医院》2024年第4期523-525,533,共4页Modern Hospitals

摘　　要：目的探讨呼吸内科优质护理服务与护士能力提升效果评价的效果。方法选择2023年1月—2023年11月间呼吸内科工作的20名护理人员作为研究对象,将全部纳入研究的护理人员按照随机数字表法的原则分为两个小组,每组10名,研究组护理人员采用优质护理服务,并在日常工作中进行实践,对照组采用常规护理模式,比较6个月后两组护理人员综合能力成绩比较、护士工作能力评分、医生对护士工作满意度及患者及其家属对护士满意度。结果观察组护理人员综合能力得分为(90.11±3.01)分,对照组护理人员综合能力得分为(84.32±5.04)分,两组比较差异有统计学意义,P<0.05;观察组护理人员工作能力评分为(94.25±2.05)分,对照组护理人员工作能力评分为(85.19±3.24)分,两组比较差异有统计学意义,P<0.05;观察组医生对护理人员满意度评分及患者对护理人员满意度得分均明显高于对照组,两组比较差异有统计学意义,P<0.05。结论在呼吸内科护理中采用优质护理服务能提升护理人员的综合成绩以及日常护理工作能力,同时能提高医生及患者对护士的满意度,值得护理工作中推广。Objective To explore the effectiveness of evaluating the effects of high-quality nursing services and nurse capacity enhancement in a respiratory department.Methods Twenty nursing staff working in the respiratory department from January 2023 to November 2023 were selected as the research subjects.All nursing staff included in the study were divided into two groups according to the principle of random number table,with 10 members in each group.The nursing staff in the study group adopted high-quality nursing services and practiced them in their daily work,while the control group adopted conventional nursing methods.After six months,the comprehensive ability scores,nurse job performance ratings,physician satisfaction with nursing staff,and patient and family satisfaction with nurses were compared between the two groups.Results The comprehensive ability score of the observation group nursing staff was(90.11±3.01)points,while that of the control group nursing staff was(84.32±5.04)points.There was a statistically significant difference between the two groups,with P<0.05.The job performance rating of the observation group nursing staff was(94.25±2.05)points,while that of the control group nursing staff was(85.19±3.24)points.There was a statistically significant difference between the two groups,with P<0.05.The satisfaction scores of doctors and patients with nursing staff in the observation group were significantly higher than those in the control group,with statistically significant differences between the two groups(P<0.05).Conclusion The use of high-quality nursing services in respiratory nursing can improve the comprehensive scores and daily nursing work ability of nursing staff,as well as increase physician and patient satisfaction with nurses,which is worth promoting in nursing practice.

关 键 词：呼吸内科 优质护理 护士能力 评价 

分 类 号：R197[医药卫生—卫生事业管理]