Assessment of laryngologists'ratings on physician review websites  

作　　者：Meleeka Akbarpour Karen Tawk Madelyn Frank Alizah S.Gomez Navid Mostaghni Mehdi Abouzari 

机构地区：[1]Department of Otolaryngology-Head and Neck Surgery,University of California,Irvine,USA

出　　处：《World Journal of Otorhinolaryngology-Head and Neck Surgery》2024年第1期1-6,共6页世界耳鼻咽喉头颈外科杂志（英文）

基　　金：National Center for Advancing Translational Sciences,Grant/Award Number:TL1TR001415;National Center for Research Resources,Grant/Award Number:TL1TR001415。

摘　　要：Objective:To assess and characterize online ratings and comments on laryngologists and determine factors that correlate with higher ratings.Methods:All the American Laryngological Association(ALA)members were queried across several online platforms.Ratings were normalized for comparison on a five-point Likert scale.Ratings were categorized based on context and for positive/negative aspects.Results:Of the 331 ALA members,256(77%)were rated on at least one online platform.Across all platforms,the average overall rating was 4.39±0.61(range:1.00-5.00).Specific positive ratings including“bedside manners,”“diagnostic accuracy,”“adequate time spent with patient,”“appropriate follow-up,”and“physician timeliness”had significant positive correlations to overall ratings,by Pearson's correlation(P<0.001).Long wait times had significant negative correlations to overall ratings(P<0.001).Conclusion:Online ratings and comments for laryngologists are significantly influenced by patient perceptions of bedside manner,physician competence,and time spent with the patient.

关 键 词：laryngologist online rating patient rating physician review WEBSITE 

分 类 号：R197.3[医药卫生—卫生事业管理]