基于患者体验的公立医院智慧服务平台构建与应用  

Construction and Application of Patient Mobile Service Station in Public Hospitals Based on Patient Experience

作　　者：邵艳茹 王琛[2] 秦鹏飞 赵宝春[2] 宋秀红[2] 冷敏[2] 朱永洁[2] 单信芝[2] 林超 Shao Yanru;Wang Chen;Qin Pengfei;Shan Xinzhi(School of Nursing,Qingdao University,Qingdao,Shandong,266003,China;不详)

机构地区：[1]青岛大学护理学院,山东青岛266021 [2]青岛大学附属医院,山东青岛266003 [3]青岛市妇女儿童医院,山东青岛266000 [4]杭州医百分科技有限公司,山东青岛266003

出　　处：《中国医院管理》2024年第5期14-16,共3页Chinese Hospital Management

基　　金：2022年中央财政支持公立医院改革与高质量发展示范项目。

摘　　要：针对当前国内医院患者服务平台研发周期长、服务业务不连贯、使用率低、覆盖范围小、智慧化程度低等弊端,青岛大学附属医院研发了基于患者体验的智慧服务平台。该智慧服务平台以微信小程序为使用接口,采用人工智能、大数据、云计算、5G通信等核心技术,与各院区多个临床业务系统交互,为患者提供覆盖诊前、诊中、诊后的全流程智慧化服务,实现了“一机在手,百事服务”,弥补了当前医院患者服务平台的不足。同时使医院的患者服务流程得到优化,管理效率得以提升。Aiming at the drawbacks of the current hospital patient service platform in China,such as long research and development cycle,incoherent service operations,low usage rate,small coverage,and low degree of intelligence,the Affiliated Hospital of Qingdao University has developed an intelligent service platform based on patient experience.The platform uses WeChat applet as the interface,adopts artificial intelligence,big data,cloud computing,5G communication and other core technologies,interacts with multiple clinical business systems in each hospital district,and provides patients with full-process intelligent services covering pre-diagnosis,diagnosis,and post-diagnosis,realising“one machine in hand,all services”,and compensating for the shortcomings of the current patient service platform of the hospital.Service platform to make up for the shortcomings of the current hospital patient service platform.Besides,the hospital's patient service process has been optimised and management efficiency has been improved.

关 键 词：患者体验 智慧服务平台 患者服务 

分 类 号：R197.323.1[医药卫生—卫生事业管理]