积极组织气氛如何激励海关关员担当作为?——组织文化认同的中介作用  

How Does the Positive Organizational Climate Affect the Take-charge Behaviors of Customs Officers?-The Mediating Role of Organizational Culture Identity

作　　者：蔡靖倩 孟华 CAI Jingqian;MENG Hua

机构地区：[1]汕头海关 [2]厦门大学公共政策研究院

出　　处：《秘书》2024年第3期67-82,共16页Secretary

基　　金：2022年度福建省社科研究基地重大项目“公共服务学科人才培养体系创新研究”(FJ2022JDZ013)阶段性成果。

摘　　要：担当作为是新时代选拔和评价党员干部的重要标准,公职人员担当作为是中国公共管理学界的研究热点,然而目前学术界尚未刻画出组织气氛对公职人员担当作为的影响过程。本文基于497份调查问卷数据,运用SOR理论和社会认知理论,构建积极组织气氛对海关关员担当作为的驱动机制理论模型,对组织文化认同在其中的中介作用给予特别关注。研究发现:积极组织气氛显著正向影响担当作为和组织文化认同;组织文化认同显著正向影响担当作为,并在积极组织气氛与担当作为之间起部分中介作用。研究结果拓展了公职人员担当作为研究的新视角,在管理实践上对海关系统提升海关关员担当作为的主动性具有启示作用。The take-charge behavior is an important criterion for selecting and evaluating civil servants and has also become a hot topic in the field of public administration in China.However,the impact of organizational climate on the civil servants’take-charge behaviors has not been explained yet.Based on 47 survey questionnaires,this paper draws on SOR theory and social cognition theory,and sets up a theoretical model to investigate the effect of positive organizational climate on customs officers’take-charge behaviors while incorporating the mediating role of organizational cultural identity.'The result shows that the positive organizational climate has a positive impact on customs officers’take-charge behaviors;the positive organizational climate has a positive impact on customs officers’organizational cultural identity;the customs officers’organizational cultural identity has a positive impact on their take-charge behaviors;the customs officers’organizational cultural identity plays a partial mediating role in the relationship between positive organizational climate and customs officers’take-charge behaviors.The empirical findings contribute to the literature on civil servants’behaviors from the new perspective of positive organizational climate.In practice,the empirical findings also have relevant management implications for the customs system to motivate customs officers to take-charge.

关 键 词：积极组织气氛 组织文化认同 担当作为 

分 类 号：D630.3[政治法律—政治学] F752.5[政治法律—中外政治制度]