上海市某儿童专科医院门诊全流程健康教育管理模式的实践及探索  

Practice and exploration of the whole-process health education management mode in outpatient department of a children's specialty hospital in Shanghai

作　　者：黄欣茹 邬宇芬[1] 陈英耀[2] 李程跃[2] 田丹 HUANG Xinru;WU Yufen;CHEN Yingyao;LI Chengyue;TIAN Dan(Shanghai Children's Medical Center,School of Medicine,Shanghai Jiao Tong University,Shanghai 200127,China;School of Public Health,Fudan University,Shanghai 200032,China)

机构地区：[1]上海交通大学医学院附属上海儿童医学中心,上海200127 [2]复旦大学公共卫生学院,上海200032

出　　处：《健康发展与政策研究》2024年第1期52-57,共6页HEALTH DEVELOPMENT AND POLICY RESEARCH

摘　　要：健康教育是预防疾病及实施健康中国战略的重要环节,儿童健康教育又是实现全周期健康服务工作的关键,如何将健康教育融入诊疗业务全过程是各医院需要思考的问题。本文主要介绍上海市某儿童专科医院运用PDCA管理理念探索门诊全流程健康教育的做法,分析健康教育管理工作中存在的问题。该医院通过实施覆盖诊疗全流程的健康教育、进行多元化的健康科普内容创作、采用交互式的健康科普形式等多项措施,优化全流程健康教育管理模式,满意度调查中90.12%的患者认为医院健康教育很有帮助。探索适合儿童专科医院的健康教育管理模式,有助于提升儿童及其家属的健康素养,提高医院管理效率。Health education is a critical component in disease prevention and the implementation of the Healthy China strategy.Children's health education is pivotal to the health service life cycle.Addressing the integration of the health education throughout the entire diagnostic and treatment process poses a crucial consideration for hospitals.This paper discusses the application of the PDCA management concept in a children's specialty hospital in Shanghai to explore the full process health education in outpatient clinics,and uncover the issues of the health education management.The hospital optimized the whole-process health education management mode by implementing health education throughout the entire diagnosis and treatment process,diversifying health science popularization content,adopting interactive health promotion methods,and etc.90.12%of patients in the satisfaction survey reported hospital health education to be beneficial.It indicates that the exploration of health education management mode tailored for children's specialty hospitals improves the health literacy of children and their parents,as well as boosts hospital management efficiency.

关 键 词：健康教育 管理模式 儿童 专科医院 

分 类 号：R197.3[医药卫生—卫生事业管理]