基于整体性治理理论的集成服务优化路径研究——以贵州省“集成套餐服务”为例  

Research on Optimization Path of Integrated Service Based on Holistic Governance Theory:Taking “Integrated Package Service” in Guizhou Province as an Example

作　　者：王田景 WANG Tianjing(School of Public Administration,GuiZhou University of Finance and Economics,Guiyang 550025,China)

机构地区：[1]贵州财经大学公共管理学院,贵阳550025

出　　处：《科技和产业》2024年第9期77-82,共6页Science Technology and Industry

摘　　要：随着“放管服”改革的推进,单一事项的优化已无法满足群众多元化需求。对此,贵州省积极开展政务服务便民化改革,推出“集成套餐服务”的政务服务模式。以整体性治理为理论基础,聚焦于“集成套餐服务”的实践做法,从“理念-结构-技术”三维框架讨论政务创新协同思维的受限、组织边界的裂缝弥合、政务数据的技术壁垒3个困境。最后提出以公民需求为导向、建立协作信任机制、加强政务信息共享与数据整合3个优化路径。with the promotion of the reform of government functions,the optimization of a single item has been unable to meet the diversified needs of the citizens.Therefore,Guizhou Province actively carried out the reform of government services to facilitate the people,and launched the“integrated package service”government service model.Based on the theory of holistic governance,the main practice of“integrated package service”is introduced.From the three-dimensional framework of“concept-organization-technology”,three dilemmas are discussed:the limitation of collaborative thinking in government innovation,the healing of cracks in organizational boundaries and the technical barriers to government data.Finally,three optimized paths are put forward:taking the needs of citizens as the guide,establishing cooperation and trust mechanism,and strengthening government information sharing and data integration.

关 键 词：政务服务 集成套餐服务 整体协同政府 理念-结构-技术 

分 类 号：D63[政治法律—政治学]