基于TQM理论的门诊号源削峰填谷质量控制实践  

Practice of Quality Control of Outpatient Number Source Peak Load Shifting Based on the TQM Theory

作　　者：关文也[1] 郑小伟[1] 应菊素[1] 牛宇 李慧生[1] 王帅 房雪娜 赵瑞萍 Guan Wenye;Zheng Xiaowei;Ying Jusu;Zhao Ruiping(Peking University People's Hospital,Beijing,100044,China;不详)

机构地区：[1]北京大学人民医院,北京100044

出　　处：《中国医院管理》2024年第6期39-41,共3页Chinese Hospital Management

基　　金：国家自然科学基金青年科学基金项目(72304012)。

摘　　要：城区内大型综合医院位置的独特性决定了其空间制约与医疗拓展之间的矛盾成为管理的瓶颈问题。通过全面质量管理理论和持续改进工作模式,对某大型综合医院的出诊安排及出诊单元进行削峰填谷,使专家出诊过于集中在某个工作日上午的情况得到了明显改善,缓解了医院周边公共交通的拥堵;同时通过对门诊质量的内涵建设,切实提升了患者就医获得感。The uniqueness of the location of large general hospitals in urban areas determines that the contradiction between space constraints and medical expansion has become a problem of management bottleneck.The situation that expert visits are too concentrated on a certain working day morning has been significantly improved by carrying out peak load shifting in the visiting arrangements and visiting units of large general hospitals through the Total Quality Management theory and continuous improvement of work mode,greatly alleviating public transportation congestion around the hospital.Through the internal construction of the quality of outpatient clinics,it can effectively improve the patients'sense of access to health care.

关 键 词：全面质量管理 质量控制 门诊 号源 

分 类 号：R197.323.2[医药卫生—卫生事业管理]