基于患者体验的玻璃体腔注药中心流程优化效果分析  

Analysis of the Effect of Process Optimization for Intravitreal Injection Centers Based on Patient Experience

作　　者：王立宇 张川[1] 田玮[1] Wang Liyu;Zhang Chuan;Tian Wei(Beijing Tongren Hospital,CMU,Beijing,100730,Chin;不详)

机构地区：[1]首都医科大学附属北京同仁医院,北京100730

出　　处：《中国医院管理》2024年第6期42-45,50,共5页Chinese Hospital Management

基　　金：北京市属医院科研培育项目(PG2024004)。

摘　　要：目的以提升玻璃体腔注药患者体验为目标,优化诊疗流程,缩短等候时间。方法在进行玻璃体腔注药的患者病历中,采用系统抽样方法抽取流程优化前后相同时段内的病历,作为观察组(n=336)和对照组(n=150)。比较两组患者的医疗质量、医疗效率和患者等候时间数据。结果流程优化后,玻璃体腔注药手术预约时间从(67.77±29.95)小时降至(10.66±5.69)小时,手术日在院时间从(4.52±0.94)小时降至(2.55±0.67)小时,术前检查时间从(14.34±6.49)小时降至(5.19±1.60)小时。手术医生半日均手术量从(37.88±10.94)例提升至(47.50±4.77)例,差异有统计学意义(P<0.01)。两组患者术后继发性青光眼和眼内炎发生率的差异无统计学意义(P>0.05)。结论围绕患者体验的玻璃体腔注药中心流程优化工作减少了患者等候时间,提升患者体验效果明显。Objective With the goal of improving the patient experience of intravitreal injection,the diagnosis and treatment process is optimized and the waiting time is shortened.Methods In the medical records of patients who underwent intravitreal injection,the medical records of patients in the same period before and after the optimization of the process were extracted by systematic sampling method as the observation group(n=336)and the control group(n=150).The data of medical quality,medical efficiency and waiting time of patients were compared between the two groups.Results After the optimization a of the process,the appointment time of intravitreal injection surgery decreased from(67.77±29.95)h to(10.66±5.69)h,the time in hospital on the operation day decreased from(4.52±0.94)h to(2.55±0.67)h,the preoperative examination time decreased from(14.34±6.49)h to(5.19±1.60)h,and the number of surgeries per doctor half day owerage increased from(37.88±10.94)to(47.50±4.77),the difference was statistically significant(P<0.01).There was no significant difference in the incidence of secondary glaucoma and endophthalmitis between the two groups(P>0.05).Conclusion The process optimization of the intravitreal injection center around the patient experience has significantly reduced the waiting time and improved the patient experience.

关 键 词：患者体验 玻璃体腔注药中心 流程优化 

分 类 号：R197.323.2[医药卫生—卫生事业管理]