分时段预约胸外科门诊迟到患者特征的回顾性分析  

Analysis of the Characteristics of Patients Late for Time-scheduled Appointment in a Thoracic Surgery Clinic

作　　者：郭媛[1,2] 张天清 杜春霖 张欣莉 万智 Guo Yuan;Zhang Tianqing;Du Chunlin;Wan Zhi(West China Hospital of Sichuan University,Chengdu,Sichuan,610041,China;不详)

机构地区：[1]四川大学华西医院,四川成都610041 [2]四川大学华西护理学院,四川成都610041 [3]四川大学商学院,四川成都610041

出　　处：《中国医院管理》2024年第6期46-50,共5页Chinese Hospital Management

基　　金：四川省科普培训项目(2022JDKP0004)。

摘　　要：目的分析在分时段预约中四川大学华西医院胸外科门诊患者迟到的特征。方法从四川大学华西医院HIS中提取2019年胸外科患者人口信息及预约就诊信息,共获得有效数据9378例。以正常患者为对照组,采用SPSS 24.0软件对迟到患者进行分析。结果年龄、性别、来源地、就诊类型、就诊时间、预约方式、专家级别、就诊时段是患者迟到的影响因素,差异均有统计学意义(P<0.05)。患者在周一迟到率最高,达到34.6%。每天上午时段的>08:30—09:00迟到率最高,达到78.1%;下午时段的>13:00—13:30迟到率最高,达到65.7%。结论在预约就诊时段内迟到的患者具有一定的特征,需根据相关特征提出解决方案,以提高患者在预约时间段内就诊的依从性。Objective The characteristics of the time-scheduled appointment late arrival of outpatients in thoracic surgery at West China Hospital Sichuan University were analyzed.Methods A total of 9378 cases of thoracic surgery patients were extracted from the HIS system of West China Hospital of Sichuan University in 2019.The normal patients were used as the control group,and the late patients were analyzed by SPSS 24.0 software.Results Age,gender,place of origin,type of consultation,consultation time,appointment method,expert level,and consultation time were the influencing factors of lateness,and the differences were statistically significant(P<0.05).The lateness rate of patients is highest on Monday,reaching 34.6%,the lateness rate is highest between>08:30-09:00 every morning,reaching 78.1%,and the lateness rate is highest between>13:00-13:30 in the afternoon,reaching 65.7%.Conclusion Patients who are late for medical appointments have certain characteristics.Therefore,solutions need to be proposed based on relevant characteristics to improve patients'compliance with medical appointments within the appointment time period.

关 键 词：分时段预约 门诊迟到 患者 特征 

分 类 号：R197.323.2[医药卫生—卫生事业管理]