In the Customer's Shoes——How Empathy Can Transform Angry Customers into Loyal Ones  

作　　者：Julie Dawn Fox 

机构地区：[1]不详

出　　处：《英语世界》2023年第6期127-128,共2页The World of English

摘　　要：Pre-reading task You are going to read an article about how to deal with angry customers. Before you read,think about the following questions:Does your company have a customer service policy?Does it train staff to deal effectively with dissatisfied clients? What do you think are the main challenges for staff in a customer service role?

关 键 词：CUSTOMER Angry service 

分 类 号：H31[语言文字—英语]