全程管理模式下肿瘤日间化疗患者住院满意度调查分析  

Patient satisfaction with daytime chemotherapy under the whole-process management model

作　　者：李姗珊 史宝林[2] 蔡玉洁 韩聚强 LI Shanshan;SHI Baolin;CAI Yujie;HAN Juqiang(The Seventh Medical Center,PLA General Hospital,Beijing 100700,China;Lab Medicine College,Hebei North University,Zhangjiakou,Hebei 075132,China)

机构地区：[1]解放军总医院第七医学中心,北京100700 [2]河北北方学院检验学院,河北张家口075132

出　　处：《中国农村卫生事业管理》2024年第4期251-255,304,共6页Chinese Rural Health Service Administration

基　　金：首都医学特色发展基金资助课题(z141107002514057)。

摘　　要：目的 探讨全程管理模式下肿瘤日间化疗患者的总体医疗满意度及住院体验满意度。方法 肿瘤日间化疗患者治疗期间采用全程管理模式,住院满意度及住院体验满意度采用专业量表进行评价。结果 在全程管理模式下,所有肿瘤日间化疗患者总体医疗满意度较高,但对住院体验满意度中,分别有42.59%和27.78%的患者对治疗期间的情感交流和疾病交流两个维度的评分等级为一般;与肿瘤传统化疗管理模式相比,日间化疗模式下的“医疗服务总体满意度”评分升高,尤其在“可及便利体验”维度上,日间化疗模式得分高于传统的肿瘤化疗模式。结论 在肿瘤日间化疗患者治疗期间实行全程管理模式具有较好的临床化疗效果,能够提高患者的总体医疗满意度及住院体验满意度。Objective To investigate both the overall satisfaction with medical services and the satisfaction with inpatient experience among tumor patients receiving daytime chemotherapy under the model of whole-process management.Methods The whole-process management model was adopted when tumor patients were treated with daytime chemotherapy and patient satisfaction with hospitalization and inpatient experience were evaluated by professional scales.Results Under the whole-process management model,patients'overall satisfaction with medical services was high,but the satisfaction with inpatient experience was not ideal.About 42.59%and 27.78%of the patients graded‘so-so'in the dimensions of emotional communication and communication about illness,respectively.Compared with the traditional management model of chemotherapy,the scoring of“the overall satisfaction with medical services”was significantly higher for daytime chemotherapy.And the scoring in the dimension of“accessible and convenient experience”was significantly higher for daytime chemotherapy than traditional treatment.Conclusions The whole-process management model has better clinical effects among tumor patients receiving daytime chemotherapy,which can significantly improve both the overall satisfaction with medical services and satisfaction with inpatient experience.

关 键 词：肿瘤日间化疗 全程管理模式 住院满意度 体验满意度 农村基层医疗 

分 类 号：R197[医药卫生—卫生事业管理]