智能价格监管平台提升医院服务水平的管理实践  

Management practice of improving hospital service level through intelligent price supervision platform

作　　者：单杰 熊志刚 张晓祥[1] 汪火明 郑大喜[1] SHAN Jie;XIONG Zhigang;ZHANG Xiaoxiang;WANG Huoming;ZHENG Daxi(Tongji Hospital,Tongji Medical College,Huazhong University of Science and Technology,Wuhan 430000,China)

机构地区：[1]华中科技大学同济医学院附属同济医院,湖北武汉430000

出　　处：《现代医院》2024年第6期925-927,共3页Modern Hospitals

基　　金：国家自然科学基金(62072349)。

摘　　要：医疗服务价格监管影响医嘱开立、治疗操作、检查检验执行、手术麻醉、护理管理等医疗服务全过程,在规范诊疗服务行为、节约治疗成本上起着重要作用。文章通过分析医院价格管理现状,梳理价格监管政策,利用价格智能监管平台的事前提醒、事中干预和事后监管功能,解决重复收费、超限定频次收费等不合理收费问题,从而筛查并整治违规诊疗和过度医疗等行为。以价格智能监管平台为抓手,让信息和数据多跑路,优化相关业务流程,促进患者和医院职工的双满意,进一步提升医院管理水平和服务水平。The price supervision of medical services can affect the whole process of medical order issuance,treatment operation,inspection and examination execution,surgical anesthesia,nursing management,etc.It plays an important role in providing standardized diagnosis and treatment services and saving treatment costs.This article analyzes the current status of hospital price management,sorts out price supervision policies,and uses the pre-remind,intervening and post-event supervision functions of the intelligent price monitoring platform to solve the problem of unreasonable charges such as repeated charges and over-restricted frequency charges,so as to screen and rectify illegal diagnosis and excessive medical treatment.Take the price intelligent supervision platform as the starting point,let information and data go more widely,optimize related business processes,promote the satisfaction of both patients and hospital staff,and further improve the hospital management level and service level.

关 键 词：智能 价格监管 服务水平 管理实践 

分 类 号：R197.32[医药卫生—卫生事业管理]