学术期刊增强出版知识服务用户满意度影响因素研究  

Factors affecting user satisfaction in knowledge services of enhanced publications of academic journals

作　　者：洪缘 张自然[1,2] 封菊馨 HONG Yuan;ZHANG Ziran;FENG Juxin(School of Information Management,Central China Normal University,Hongshan District,Wuhan 430079,China;Hubei Experimental Teaching Demonstration Center for E-Commerce(Central China Normal University),Hongshan District,Wuhan 430079,China)

机构地区：[1]华中师范大学信息管理学院,湖北省武汉市430079 [2]电子商务湖北省实验教学示范中心(华中师范大学),湖北省武汉市430079

出　　处：《中国科技期刊研究》2024年第4期483-493,共11页Chinese Journal of Scientific and Technical Periodicals

摘　　要：【目的】通过对学术期刊增强出版知识服务用户满意度影响因素的提炼和分析,探讨学术期刊增强出版知识服务的改进和发展,助力学术期刊的知识生产与传播。【方法】邀请学术期刊用户在中国知网中对其所属学科的增强出版论文进行检索、下载和阅读,随后围绕增强出版知识服务体验进行深度访谈;对访谈数据采用扎根理论进行编码,提炼学术期刊增强出版知识服务用户满意度的影响因素,采用DEMATEL模型构建用户满意度影响因素的关系矩阵,确定关键影响因素。【结果】影响学术期刊增强出版知识服务用户满意度的因素集中于内容、功能和交互应用3个层面,关键因素具体包括:平台对增强出版知识服务的功能支持、增强出版物的内容、增强出版物的呈现和使用机制等。【结论】基于知识加工、知识获取、知识再生产的知识应用流程,可以通过内容媒体融合、开放检索与关联、大语言模型赋能等优化和改进增强出版知识服务。[Purposes]By refining and analyzing the factors affecting user satisfaction in knowledge services of enhanced publications of academic journals,this paper discusses the improvement and development of knowledge services of enhanced publications of academic journals,so as to help the knowledge production and dissemination of academic journals.[Methods]Users of academic journals were invited to search,download,and read the papers of enhanced publications in their respective disciplines on CNKI,and then in-depth interviews about the knowledge service experience of enhanced publications were conducted.The interview data were encoded by the grounded theory,and the factors affecting user satisfaction in knowledge services of enhanced publications of academic journals were extracted.The DEMATEL model was used to construct the relationship matrix of the factors affecting user satisfaction,and the key influencing factors were determined.[Findings]The factors that affect user satisfaction in knowledge services of enhanced publications of academic journals are concentrated on the content,function,and interactive application.The key factors include the platform's functional support for knowledge services of enhanced publications,the content of enhanced publications,and the presentation and application mechanism of enhanced publications,etc.[Conclusions]Based on the knowledge application process of knowledge processing,knowledge acquisition,and knowledge reproduction,the knowledge services of enhanced publications can be optimized through content media fusion,open search and association,and large language model empowerment.

关 键 词：学术期刊 增强出版 知识服务 用户满意度 影响因素 DEMATEL 

分 类 号：G237.5[文化科学]